Advanced Engineer, Customer Support
Kulicke & Soffa Kaohsiung City, Kaohsiung, Taiwan
Semiconductor Manufacturing · 1,001-5,000 employees
About the role
The candidate will perform on-site installation, diagnosis, and repair of equipment and systems. They will also provide technical support via phone and email while fine-tuning process parameters for customers.
What they look for
Requirements
Candidates must hold an Engineering degree and possess at least 2 years of relevant experience in equipment maintenance. Strong problem-solving abilities, excellent communication skills, and the ability to read technical drawings are required.
Full description
The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Performing basic buy-off and fine tune process parameters
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.
