Associate Project Manager - S
H&R Block · United States · $52K–$78K/yr
Financial Services · 10,001+ employees
About the role
The Associate Project Manager will support and grow the internal Peer-to-Peer Support Network by coordinating community activities and monitoring engagement. They will partner with cross-functional teams to ensure tax professionals and associates can effectively share knowledge and access support resources.
What they look for
Requirements
Candidates must have a bachelor's degree or equivalent experience, along with at least one year of experience in project coordination, community management, or customer support. Strong organizational, communication, and analytical skills are required, along with proficiency in Microsoft 365 tools.
Benefits
Full description
About the Role
As an Associate Project Manager, Peer-to-Peer Community, you will help support and grow H&R Block's internal Peer-to-Peer Support Network, a key component of our Scalable Support strategy. In this role, you will partner across Customer Care, Product, Operations, and Support teams to help ensure associates and tax professionals can quickly find answers, connect with experts, and share knowledge with one another. You will help coordinate community activities, monitor engagement, support operational processes, and identify opportunities to improve the overall support experience. This role is ideal for someone who enjoys building relationships, solving problems, and helping large groups of people succeed through collaboration and knowledge sharing. This format aligns with the Job Posting Guide recommendation for a concise "About the Role" summary.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 1+ years of project coordination, program support, community management, customer support, or related experience
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience collaborating with cross-functional stakeholders
- Strong problem-solving and analytical skills
- Proficiency with Microsoft Teams, Microsoft 365, and common business productivity tools
Preferred Qualifications
- Experience supporting online communities, forums, knowledge management programs, or collaboration platforms
- Experience creating reports, dashboards, or operational updates
- Familiarity with customer support, service operations, or knowledge management processes
- Experience coordinating training, communications, or engagement programs
- Experience working in a matrixed or cross-functional environment
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range
$25.10 - $37.64/Hr.
