Information Technology Manager (Application Delivery & Support), School of Continuing Education

SCHOOL OF CONTINUING EDUCATION

The School of Continuing Education, one of the seven Faculties/Schools of the University and a major provider of continuing and professional education in Hong Kong, offers a wide range of full-time and part-time programmes at the post-secondary, undergraduate and postgraduate levels for young learners and working adults. It also offers in-house training and short courses to meet the community needs and market demands. Operated on a self-financed basis, the School and its College of International Education currently employ about 400 full-time staff and 500 part-time instructors. The School is inviting applications for the following position:

Information Technology Manager (Application Delivery & Support) (ref. no.: 26270070)

The appointee is expected to perform the following duties:

Key Responsibilities:

• Lead and own the Application DevOps function, including application development, support, maintenance, release management, service reliability, and continuous improvement across the application portfolio.

• Drive end-to-end solution delivery by overseeing requirements gathering, solution design, development, testing, deployment, and post-implementation review to ensure successful business outcomes.

• Partner with business stakeholders and senior management to understand business needs, define application roadmaps, prioritize demand, and align technology solutions with organizational objectives.

• Establish and govern application architecture, integration, security, and development standards to ensure scalable, resilient, and maintainable enterprise solutions.

• Lead and develop the Application DevOps team, providing technical leadership, resource planning, performance management, coaching, and career development.

• Drive DevOps and SDLC excellence through the implementation and continuous improvement of Agile practices, CI/CD pipelines, source code management, automated testing, release governance, and change management processes.

• Manage internal and external delivery resources, including vendors and contractors, to ensure high-quality deliverables, effective resource utilization, and compliance with agreed service levels.

• Ensure application quality, security, compliance, and operational readiness, including testing governance, documentation, knowledge management, business continuity, and support transition.

• Oversee application service operations, including incident management, problem management, root cause analysis, performance monitoring, and continuous service improvement to meet service level objectives.

• Manage application-related projects, budgets, procurement activities, and portfolio lifecycle planning, including application modernization, upgrades, technical debt management, and other duties as assigned.

• Perform other IT projects and duties as assigned.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• At least 8 years of relevant experience in application delivery, DevOps, and system development with system integration exposure.

• Proven end-to-end ownership of the application lifecycle in production—solution design, development, enhancement, performance optimization, CI/CD and release/cutover, monitoring, incident resolution, and ongoing support.

• Strong hands-on programming in Java, PHP, Python, SQL, and RESTful APIs, including application integration and database interaction; experience in plugin/extension development, secure API design/consumption, data modeling/ETL, and integration via web services and SSO/OAuth2/SAML.

• Knowledge of the following technologies and tools is an advantage: Docker, Kubernetes, MS Power Platform, PowerBuilder, Jira, and test automation tools.

• Strong troubleshooting and support capability across application, integration, and database layers, with the ability to diagnose root causes and implement sustainable solutions.

• Demonstrate proven business analysis capability: elicit and validate requirements; translate them into user stories with acceptance criteria; model current/future states and perform gap/impact analysis

• Excellent analytical and problem‑solving skills, with the ability to identify, assess, and resolve complex system and operational issues.

• Strong written and verbal communication and stakeholder management skills, with the ability to communicate effectively with both technical and non‑technical audiences; proactive, self‑motivated, and committed to service quality and delivery.

Shortlisted candidates will be invited to attend a written assessment.

The initial appointment will be offered a one-year contract (up to 31 August 2027). Re-appointment thereafter is subject to mutual agreement and availability of funding.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The School reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.