Business Intelligence Analyst

Design the intelligence behind every data-driven decision.

ABOUT THE OPPORTUNITY

The Business Intelligence Analyst role is an opportunity to shape the future of data and AI across Flight Centre Travel Group by serving as the design authority behind enterprise data models, semantic frameworks, and AI-enabled analytics capabilities. The successful candidate will move beyond traditional reporting to establish trusted foundations that allow business teams to gain insights through natural-language AI platforms. This role works closely with leaders across Finance, Marketing, Pricing, Product, Operations, and Customer Experience to drive consistent, governed decision-making and advance organisational data maturity. 

KEY RESPONSIBILITIES

• Design and govern conversational analytics capabilities across AI platforms

• Drive adoption and reliability of conversational analytics capabilities across business units

• Facilitate business workshops to improve data literacy and adoption of self-service analytics

• Define and apply quality assurance techniques to validate data integrity and AI-generated outputs

• Maintain accountability for automated decision-making governance and compliance requirements

• Lead strategic discovery sessions with business stakeholders to identify root business challenges and translate requirements into scalable data solutions

• Conduct complex analysis and modelling for new and ambiguous business scenarios where historical patterns may not exist

• Create and maintain enterprise semantic modelling standards, conventions, and reference architectures

• Act as the design authority for dimensional and semantic data models, metric views, and Databricks Genie Spaces

• Review and approve model implementations to ensure alignment with organisational standards and governance requirements

• Resolve conflicting metric definitions across business functions and establish enterprise sources of truth

• Train and oversee AI assistants, embedding business logic, quality controls, and governance frameworks

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

EXPERIENCE & QUALIFICATIONS

• Degree qualified in Business, Commerce, or Information Technology

• Experience in travel, retail, or customer-focused industries is highly regarded

• Experience governing conversational or natural-language AI access to enterprise data

• Demonstrated experience applying analytical techniques such as forecasting and predictive analytics

• Postgraduate qualifications in Economics, Mathematics, Data Science, or Finance are advantageous

• Deep understanding of complex finance, booking, accounting ledger, and ticketing system architectures

• Minimum 2 years' experience in data modelling, business intelligence, or analytics engineering with ownership of model design decisions

• Proven experience in AI data modelling, training, and delivery, including Databricks Genie Spaces, metric views, or similar semantic layers

• Strong proficiency in SQL, Power BI, Databricks, dimensional modelling, semantic modelling, and data quality assurance practices 

What You will Enjoy!

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism. 

*Please advise your leader before applying*