Business Analyst - Pharmacy

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Position Summary

The Pharmacy Business Analyst supports the financial, operational, and analytical functions of the pharmacy enterprise. This position serves as a key liaison between Pharmacy, Finance, Revenue Cycle, Information Technology, Compliance, Supply Chain, and other stakeholders to support data-driven decision-making, operational improvement, financial stewardship, and strategic initiatives.

The analyst leverages pharmacy, financial, utilization, reimbursement, and claims data to evaluate performance, identify opportunities, monitor key business metrics, and support organizational objectives. This role plays a critical part in enhancing operational efficiency, supporting regulatory compliance, and improving the financial sustainability of pharmacy services across the health system.

Essential Duties and Responsibilities

Business Analytics and Reporting

• Analyze pharmacy purchasing, utilization, dispensing, inventory, reimbursement, and claims data to evaluate operational and financial performance.

• Develop and maintain dashboards, reports, scorecards, and key performance indicators for pharmacy leadership.

• Identify trends, variances, cost drivers, and performance improvement opportunities through routine data analysis.

• Perform ad hoc analyses to support strategic initiatives, operational decision-making, and executive reporting.

• Utilize reporting and analytics tools such as Excel, SQL, Power BI, Tableau, Epic, and other healthcare information systems.

Financial and Operational Support

• Support pharmacy budgeting, forecasting, financial reporting, and variance analysis activities.

• Assist with monitoring drug expense, reimbursement performance, inventory management, and revenue optimization initiatives.

• Evaluate the financial impact of operational changes, contracting strategies, reimbursement updates, and regulatory developments.

• Support reconciliation processes related to pharmacy purchasing, inventory, reimbursement, and other business operations.

• Assist in developing business cases and financial models for new programs, services, and initiatives.

Process Improvement and Project Support

• Participate in process improvement initiatives designed to enhance efficiency, accuracy, and service quality.

• Collaborate with stakeholders to identify workflow improvement opportunities and implement sustainable solutions.

• Support implementation and optimization of pharmacy technology systems, reporting platforms, and operational tools.

• Assist with project management activities, including data collection, analysis, documentation, and performance monitoring.

• Develop and maintain standard operating procedures and business documentation.

Compliance and Regulatory Support

• Assist in maintaining compliance with applicable healthcare regulations, organizational policies, and pharmacy business practices.

• Support internal audits, external audits, and compliance reviews.

• Monitor regulatory and reimbursement changes impacting pharmacy operations and communicate findings to stakeholders.

• Maintain documentation to support operational, financial, and compliance requirements.

Cross-Functional Collaboration

• Serve as a resource to Pharmacy, Finance, Revenue Cycle, Compliance, Supply Chain, Managed Care, and Information Technology teams.

• Collaborate with multidisciplinary stakeholders to improve data accuracy, reporting capabilities, and operational effectiveness.

• Present findings, recommendations, and performance updates to pharmacy leadership and organizational committees.

• Support strategic planning efforts through data analysis and business intelligence.

Minimum Qualifications

Education

Bachelor’s degree in business administration, Healthcare Administration, Finance, Data Analytics, Pharmacy, Accounting, Information Systems, or a related field.

Experience

• Work generally requires 1 year of experience

• Preferred three years of experience in pharmacy healthcare finance, business analytics, pharmacy operations, revenue cycle, or healthcare data analysis.

• Experience working with large datasets and analytical tools.

Preferred Qualifications

• Experience in an integrated health system, academic medical center, or healthcare delivery organization.

• Knowledge of pharmacy operations, inventory management, reimbursement methodologies, and healthcare finance.

• Experience supporting business intelligence, performance improvement, or operational analytics initiatives.

• Experience with Epic, Power BI, Tableau, SQL, SAP, Oracle, or similar analytics and business platforms.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills.

• Advanced proficiency in Microsoft Excel, including pivot tables, data modeling, and reconciliation techniques.

• Ability to interpret complex operational, financial, and clinical datasets.

• Knowledge of healthcare reimbursement methodologies and financial processes.

• Strong financial acumen and attention to detail.

• Excellent written, verbal, and presentation skills.

• Ability to manage multiple priorities and projects simultaneously.

• Strong interpersonal skills with the ability to collaborate effectively across departments.

• Ability to summarize complex information and develop actionable recommendations for leadership.

• Project management and process improvement skills.

Key Performance Indicators

• Accuracy and timeliness of business reporting and analytics.

• Successful completion of financial reconciliations and variance analyses.

• Development and maintenance of actionable dashboards and performance metrics.

• Identification and implementation of operational and financial improvement opportunities.

• Successful support of audits, compliance activities, and regulatory requirements.

• Stakeholder satisfaction and cross-functional project outcomes.

• On-time completion of strategic initiatives and assigned projects

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.