QA Floor Technician - 1st Shift

Position Overview:

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

Reporting to the Food Safety and QA Manager, you will work with a team of approximately 16 staff members at The Cheesecake Factory Bakery in Rocky Mount, NC. As a QA Floor Technician, you are responsible for ensuring that every product produced on the line meets product specification the first time it is produced by enforcing policies and procedures to support compliance with Food Safety, Good Management Practices (GMP’s) and premium quality expectations.

This position is also responsible for assuring the food safety and quality of all products deposited, topped, set-up, finished, and packaged during various shifts meet company demands for a bakery with more than 450 staff members that create delicious cheesecakes and memorable experiences.

You’ll thrive in this position if you are:

• Driven by results: you are conscientious and persistent about delivering timely, high quality deliverables and performing all job functions safely while following instructions.
• Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Adaptable: you’re at ease in a fast-paced environment and able to effortlessly change direction when priorities shift, learning to perform new tasks as required for business needs and work extended hours if necessary.
• A team player: While you’re a capable self-manager, you thrive when you’re part of a team and don’t mind getting your hands dirty on your own if needed.

Here’s more of what you’ll get to do:

• Ensure compliance with Good Management Practice (GMP) Compliance and Food Safety on the production floor.
• Monitor set up of production lines, offering quality assurance support including, but not limited to inspection, swabbing, tagging, and equipment set-up.
• Inspect products being produced on the line to assure they meet our premium quality standards including the appearance of cakes to the gold standard.
• Supervise line clearance, ensuring the line clearance has been correctly executed.
• Verify cleanliness of equipment using established inspection procedures and ATP and allergen swabbing and calibration of scales, checkweighers, metal detectors, and thermometers being used in production areas.
• Verify the calibration and proper functioning of scales, checkweighers, metal detectors, thermometers, and other quality-related equipment used in production.
• Issue and/or monitor all documents and records used in production areas and completes all required documents with accuracy.
• Verify accuracy of labels and product information printed on packaging material.
• Conduct quality checks on product weights, temperatures, appearance, and other critical quality attributes, documenting results at required frequencies.
• Assist production in troubleshooting food safety or quality problems on the line and stop production lines whenever quality/food safety issues arise.
• Initiate HOLD of products and ingredients that do not meet quality standards and equipment whenever necessary, ensuring completion of necessary paperwork.
• Enter data accurately and manages quality databases associated with HOLDS, foreign material, and equipment damage.
• Collect product samples for microbiological testing and product review, ensuring samples are properly identified and delivered to the designated laboratory area.
• Support investigations, root cause analyses, and corrective actions related to food safety, quality concerns, customer complaints, and product holds.
• Maintain effective communication with production, sanitation, maintenance, and management teams regarding quality and food safety issues.
• Perform additional duties and responsibilities as assigned to support quality assurance and food safety objectives.

What we require:

• Ability to make basic math calculations (i.e. percentages, measurements, etc.)
• Knowledge of Product, Quality and Guarantee (PQG) systems.
• Willing to be flexible with shift changes and possible overtime.
• Good communication Skills.
• Ability to read, write, and speak English.
• High school diploma/GED or relevant work experience.

What we prefer:

• Experience in Quality Assurance in a food manufacturing environment.
• Experience with nterprise Resource Planning (ERP) System and ACCESS for reporting Salvage products.
• Bilingual in English/Spanish.

What we offer:

• Competitive Pay
• Opportunities for Advancement
• Paid Vacation
• Training Opportunities and Certification
• Benefits offered (Medical, Dental, Vision)
• 25% discount when dining as a guest
• and so much more!

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

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