Roche Application Support Engineer

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project 0011024021-PH-SG-RGITSC KL- Safety. The client is ROCHE, a company that specializes in pharmaceuticals and diagnostics, focusing on advancing healthcare through innovative solutions.

Responsibilities: As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in ServiceNow is required. Advanced proficiency in ServiceNow ITSM Incident Management is recommended. Additionally, advanced proficiency in Application Remediation and IT Troubleshooting is suggested. 1-2 years of experience in a technical support or helpdesk environment preferred. Strong communication and problem-solving skills with a customer-first mindset. Basic understanding of incident management tools (e.g., ServiceNow, JIRA). Familiarity with ITSM processes and ticket lifecycle management. Ability to work in a fast-paced, service-oriented environment.

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project 0011024021-PH-SG-RGITSC KL- Safety. The client is ROCHE, a company that specializes in pharmaceuticals and diagnostics, focusing on advancing healthcare through innovative solutions.

Responsibilities: As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in ServiceNow is required. Advanced proficiency in ServiceNow ITSM Incident Management is recommended. Additionally, advanced proficiency in Application Remediation and IT Troubleshooting is suggested. 1-2 years of experience in a technical support or helpdesk environment preferred. Strong communication and problem-solving skills with a customer-first mindset. Basic understanding of incident management tools (e.g., ServiceNow, JIRA). Familiarity with ITSM processes and ticket lifecycle management. Ability to work in a fast-paced, service-oriented environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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