Senior HCL Workload Automation Support Engineer (HWA/IBM TWS/Maestro)

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

We are seeking a Senior HCL Workload Automation Engineer to support and optimize large-scale enterprise batch processing environments, ensuring business-critical workloads execute reliably and within SLA commitments.

This role combines production support, workload automation engineering, batch performance optimization, root cause analysis, and operational automation. The successful candidate will act as a senior technical contributor, driving resolution of complex incidents, mentoring team members, and improving platform reliability through automation and continuous improvement initiatives.

Responsibilities

Your Impact

• Monitor and support enterprise batch processing environments built on HCL Workload Automation (HWA)
• Diagnose and resolve complex batch job failures, application abends, scheduling issues, dependency failures, and file-transfer incidents.
• Perform root cause analysis of recurring production issues and implement long-term corrective actions.
• Design, maintain, and optimize job streams, calendars, dependencies, resource pools, and workload schedules to meet SLA commitments.
• Develop and enhance automation capabilities, including self-healing processes, automated recovery actions, and operational tooling.
• Coordinate production incidents with application, database, infrastructure, and support teams during business-critical events.
• Administer workload automation environments, including agents, scheduling components, security controls, and platform maintenance activities.
• Mentor L1 and L2 support analysts through incident reviews, technical guidance, runbook improvements, and operational best practices.
• Drive service improvements through trend analysis, problem management, operational reporting, and process optimization.
• Author and maintain runbooks, recovery procedures, knowledge articles, and standard operating procedures.

Qualifications

Skills & Experience

• 4-8 years of experience supporting enterprise batch scheduling, workflow/workload automation, or production support environments.
• Hands-on experience with Enterprise Workload Automation platforms, including job scheduling, job streams/workflows, dependency management, calendars, resource management, monitoring, and batch operations support.
• Experience with one or more scheduling platforms such as HCL Workload Automation (HWA), IBM Tivoli Workload Scheduler (TWS), Maestro, Control-M, AutoSys, Dollar Universe, or equivalent enterprise workload automation solutions.
• Strong experience supporting Linux and Unix environments, including process troubleshooting, logs, file systems, networking, and performance analysis.
• Advanced knowledge of Unix/Linux commands and operating system fundamentals, with the ability to troubleshoot batch execution, process failures, file transfers, and scheduler-related issues.
• Hands-on experience with Shell/Bash scripting in Unix/Linux environments for automation, job execution, batch processing, operational tooling, and workflow support.
• Proven experience managing complex job dependencies, workflow orchestration, scheduling rules, critical-path execution, and cross-system workload dependencies.
• Experience troubleshooting and recovering failed batch workloads and production incidents in SLA-driven environments.
• Working knowledge of SQL for operational troubleshooting and querying scheduling or application databases.
• Experience with ITIL processes including Incident, Problem, and Change Management.
• Experience using ServiceNow, BMC Helix, or comparable ITSM platforms.
• Ability to perform technical root cause analysis and implement sustainable production fixes.
• Strong communication skills and ability to collaborate across application, infrastructure, database, and operations teams.

Preferred Qualifications

• Experience with HCL Workload Automation (HWA), IBM Tivoli Workload Scheduler (TWS), or Maestro.
• Experience with workload automation platform administration, including scheduling servers, agents, security, upgrades, and patching activities.
• Experience implementing automated recovery workflows, self-healing mechanisms, retry strategies, and operational automation.
• Knowledge of enterprise monitoring and alerting solutions with SLA-based incident detection.
• Experience leading major incident investigations and coordinating cross-functional recovery efforts.
• Previous mentoring, coaching, or technical leadership responsibilities within support or operations teams.

Set Yourself Apart With

• Python or Perl scripting for operational tooling, log analysis, and automation development.
• Ansible experience for agent configuration management and deployment automation.
• Kafka integrations, message-driven scheduling, or REST API-based workload orchestration.
• Exposure to Docker and Kubernetes-based batch processing environments.
• Experience with cloud data orchestration technologies such as Azure Data Factory or Databricks.
• Knowledge of ELK, Splunk, Datadog, or similar observability platforms for batch analytics and proactive monitoring.
• Experience modernizing workload automation platforms through containerized agents and cloud-native architectures.

Additional information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com