Assoc. Manager, Site Reliability Engineering
KFC Europe · Ho Chi Minh City, Vietnam
Restaurants · 10,001+ employees
10 h ago
Senior (5-10 yrs)
Full-time
Vietnam
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About the role
The Associate Manager leads the Vietnam-based SRE team, overseeing daily operational discipline, incident response, and shift handoffs. They are responsible for mentoring early-to-mid career engineers and fostering a culture of ownership within a global follow-the-sun coverage model.
What they look for
Site Reliability Engineering
DevOps
People Management
Incident Response
Observability
Automation
AWS
Datadog
Prometheus
Grafana
Kubernetes
Terraform
Infrastructure as Code
GitOps
Platform Engineering
SLI/SLO Frameworks
Requirements
Candidates must have at least 5 years of experience in SRE or DevOps and 1 year of people management experience. Proficiency in cloud infrastructure, observability tools, and scripting languages is required, along with strong English communication skills.
Full description
- 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
- 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
- Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
- Experience operating in shift-based, on-call, or follow-the-sun coverage models
- Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
- Proficiency in at least one scripting or programming language sufficient to review and guide automation work
- Understanding of SLI/SLO frameworks and reliability engineering fundamentals
- Strong written and verbal English communication skills for cross-region collaboration with US and India teams
