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KFC Europe

Assoc. Manager, Site Reliability Engineering

KFC Europe Ho Chi Minh City, Vietnam

Restaurants · 10,001+ employees

Aug 05
sre Senior (5-10 yrs) Full-time Vietnam
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About the role

The Associate Manager leads the Vietnam-based SRE team, overseeing daily operational discipline, incident response, and shift handoffs. They are responsible for mentoring early-to-mid career engineers and fostering a culture of ownership within a global follow-the-sun coverage model.

What they look for

Site Reliability Engineering DevOps People Management Incident Response Observability Automation AWS Datadog Prometheus Grafana Kubernetes Terraform Infrastructure as Code GitOps Platform Engineering SLI/SLO Frameworks

Requirements

Candidates must have at least 5 years of experience in SRE or DevOps and 1 year of people management experience. Proficiency in cloud infrastructure, observability tools, and scripting languages is required, along with strong English communication skills.

Full description

  • 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
  • 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
  • Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
  • Experience operating in shift-based, on-call, or follow-the-sun coverage models
  • Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
  • Proficiency in at least one scripting or programming language sufficient to review and guide automation work
  • Understanding of SLI/SLO frameworks and reliability engineering fundamentals
  • Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Responsibilities

  • 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
  • 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
  • Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
  • Experience operating in shift-based, on-call, or follow-the-sun coverage models
  • Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
  • Proficiency in at least one scripting or programming language sufficient to review and guide automation work
  • Understanding of SLI/SLO frameworks and reliability engineering fundamentals
  • Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Qualifications

  • Experience building or standing up a new team, site, or shift operation
  • Experience managing engineers across the early-to-mid career range with a track record of promotions or level progression
  • Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
  • Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
  • Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
  • Experience in multi-region or globally distributed team models
  • Relevant certifications (AWS, CKA, or similar)

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