B3 Senior Application Operations Engineer in Social Security Scotland
Scottish Government Glasgow, Scotland, United Kingdom · £49K–£59K/yr
Government Administration · 51-200 employees
About the role
You will support and improve enterprise applications by leading incident resolution and conducting root cause analysis to ensure system reliability. Additionally, you will coordinate with stakeholders and suppliers to manage application changes, performance, and compliance with security standards.
What they look for
Requirements
Candidates must have demonstrable experience in configuring and maintaining applications within a complex enterprise environment. You are also required to have knowledge of IT standards such as ITIL and project delivery methodologies like Agile or PRINCE2.
Benefits
Full description
Social Security Scotland is looking for a Senior Application Operations Engineer to join our Digital Services Branch. In this role, you will support and improve a portfolio of enterprise applications that are critical to the delivery of benefits and services to the people of Scotland.
Working within a complex enterprise environment, you will be responsible for the day-to-day operation of business-critical applications, acting as a technical subject matter expert for assigned services. You will lead incident and problem resolution activities, coordinating support teams, technology specialists and suppliers to ensure issues are investigated and resolved within agreed service levels. Through effective troubleshooting and root cause analysis, you will help ensure systems remain secure, reliable and resilient.
You will develop a detailed understanding of the applications you support, their underlying technology stacks and their dependencies across the wider digital estate. Using this knowledge, you will investigate complex technical issues, identify factors affecting application availability and performance, and support the delivery of effective solutions.
As well as supporting live services, you will proactively review application performance and capacity to ensure services continue to meet business needs. You will identify opportunities to improve reliability, availability, security and operational efficiency, working with colleagues and suppliers to deliver improvements and maintain application roadmaps. You will also contribute to the assessment of application changes and support the introduction of new or enhanced services into live operation.
The role includes working closely with architects, engineers, suppliers, business owners and end users to resolve issues, improve service performance and ensure applications continue to meet organisational standards. You will support application patching, certification and compliance activities, working with Information Security colleagues and suppliers to ensure services remain aligned with technology, security and governance requirements.
This is an opportunity to work across a diverse and evolving application landscape, helping to deliver trusted and effective digital services that support the people of Scotland.
An application operations engineer supports, manages and maintains a single application or a suite of applications.
Dealing with more complex issues, a Senior Application Operations Engineer is responsible for co-ordinating change-based activities, such as taking services live. Depending on the complexity and size of a project and the likely impact it will have on the business, you might manage and maintain certain aspects of an application.
