Software Support Engineer
TRUMPF · Farmington, Connecticut, United States
Machinery Manufacturing · 10,001+ employees
About the role
The Software Support Engineer provides technical support for TruTops CAD/CAM software via phone and on-site visits. They are responsible for troubleshooting software issues, consulting with customers on system design, and coordinating with internal teams to resolve project requirements.
What they look for
Requirements
Candidates should possess a solid IT background and a bachelor's degree in Information Technology or equivalent formal training. Excellent communication skills, a professional customer service attitude, and the ability to travel up to 15% are required.
Full description
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.
Duties & Responsibilities
- Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
- Consult with customers about software system design and maintenance.
- Troubleshoot software related problems.
- Accurately report technical conditions and information from the customer.
- Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
- Perform required work with minimal supervision.
- Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.
Experience
Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background.
Education
BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
