IT Support Engineer
METRO/MAKRO · Pune City Subdistrict, Maharashtra, India
Wholesale · 5,001-10,000 employees
About the role
The IT Support Engineer will provide on-site and remote technical support, including hardware and software installation, networking troubleshooting, and VDI/ESXi server maintenance. They are responsible for diagnosing issues, repairing malfunctions, and maintaining accurate work records while ensuring high-quality client service.
What they look for
Requirements
Candidates must hold a Bachelor's degree in Information Technology or Computer Science and possess professional certifications in MSCE and Azure. Proven experience in technical support, along with strong knowledge of hardware, networking, and Windows server environments, is required.
Full description
Company Description
Who are we?
We are Metro GSC, an internal solution provider for METRO, having offices in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 42 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions and sustainable business models.
For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion.
We believe that we can add value, drive efficiency and satisfy our customers.
 
Website: https://www.metro-gsc.in
Company Size: 800-950
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011
 
We want you to view your time with METRO GSC
- As a Solutions provider we take a proactive approach in supporting our stakeholders with all their needs from performing an extensive analysis to devising strategies and coming up with optimum solutions.
- We believe in anticipating the needs of our business partners and always staying one step ahead.
- We are an Equal Opportunity Employer; we recognize the Value of Inclusion & Diversity in our work culture
- We have a flexible and collaborative work culture
- We take great pride in strengthening the communities we serve.
 
 
 
Sub-unit you will be working for…
 
Be if Finance or Business, we believe that we can add value, drive efficiency, and satisfy our customers.
Job Description
- Desktop Support (windows installation, software installation, basic hardware issues troubleshooting)
- VDI Support, ESXi support (knowledge of windows server – 2008,2012,2016, 2019)
- Knowledge of VMware ESXi servers
- Knowledge of O365 suite and support
- Knowledge of troubleshooting of HP/Lenovo hardware issues
- Knowledge of networking (Wi-Fi, LAN connectivity issues)
- Basic knowledge of configuration and managing CISCO Meraki devices (Switches, MX devices etc.)
- Knowledge of activity directory, DNS, DHCE, Office 365 etc.
- Installing and configuring client laptops
- Responding to client IT support requests.
- Meeting with users to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
Qualifications
- Bachelor’s degree in information technology or computer science.
- Must have professional certificate MSCE & Azure.
- Proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware/software and OS level issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
- Work Model: On-Site
