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Eaton Corporation

Master Data Analyst

Eaton Corporation El Salitre, Jalisco, Mexico

Appliances, Electrical, and Electronics Manufacturing · 10,001+ employees

13 h ago
data-analyst Junior (0-2 yrs) Full-time Mexico
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About the role

The Master Data Analyst is responsible for maintaining CRM system data, including customer account updates, sold-to/ship-to settings, and project assignments. They also manage invoicing activities, resolve customer credit requests, and coordinate service requests across various divisions.

What they look for

SAP CRM Microsoft Office Data Analysis Customer Support Salesforce Communication Conflict Resolution Project Management Invoicing Customer Service Teamwork Attention To Detail Problem Solving

Requirements

Candidates must hold a bachelor's degree in administration, commerce, or a related field and possess at least one year of customer interaction or support experience. Proficiency in SAP, CRM software, and Microsoft Office is required, along with strong English communication skills.

Full description

Eaton’s Corporate Sector division is currently seeking a Master Data Analyst.

What you’ll do:

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times.

Job responsibilities

  • Review contract updates.
  • Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements.
  • Review and release invoicing activities for preventive maintenance.
  • Update projects individual projects assigned by Functional Manager.
  • Create and close tickets for requests related with modified accounts trought Sales Force tool.
  • Follow up for service request in regards of new accounts to be set up.
  • Able/Unable accounts into CRM (SAP).
  • Assure to block obsolete parts reported.
  • Ability to constructively manage conflicts and discrepancies towards positive resolution.
  • Prioritizing customer demand to assist with improved product flow.
  • Work with finance team to resolve customer credit requests.
  • Correct assignment for other Divisions request.
  • Portal webs maintenance.
  • Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:

Education level required

  • Bachelor degree necessary in administration, commerce or similar field is preferred.

Years and area of experience required

  • Minimum 1 year customer interaction/support experience.

Skills:

Technical knowledge

  • Knowledge of CRM software and SAP is a plus
  • Strong knowledge of Microsoft Office (word, excel, email, internet).
  • Strong written and verbal communication skills.
  • Ability to speak, read, listen an write in English.

Soft skills

  • Drive for results.
  • Results Oriented

•Customer Service Mindset

  • Learn Agility
  • Team work.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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