Product Manager - Cross-Product Experiences, Growth and OpEx

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for managing the end-to-end product life cycle, including conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience, and adhering to the Product Risk Management policy. Job expectations may include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

The Cross-Product Experience and Growth team within Consumer and Small Business Products team is focused on developing and delivering client experiences, features and solutions to drive revenue growth, client engagement and operational excellence. Specifically, this role will lead initiatives from development to execution related to offers experiences, executing 2026 funded initiatives, executing 2027 funded initiatives and developing a roadmap for 2028 initiatives related to the Offers Modernization portfolio.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities

• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins

• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape

• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence

• Manages risk through implementing and monitoring effective controls in partnership with key support partners

• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates

• Leads and oversees a set of experiences, products or initiatives from development through execution

• Responsible for measuring impact and ensuring flawless execution of experiences, strategies or initiatives by monitoring client impacts (e.g. complaints, voices, satisfaction, engagement activity), monitoring business impacts, managing P&L/funding/business case, supporting delivery teams

• Obtains, monitors and analyzes meaningful insights into markets, clients, industry trends, competitors emerging technologies and experience best practices related to offers

• Serves as subject matter expert on offer experience and product trends for partner teams across product, digital, sales and marketing

• Creates comprehensive strategic or tactical plans for experience, product or initiative development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on capabilities

• Drives growth and operational excellence by enhancing the client experience, maximizing business value, and ensuring effective risk management.

Required Qualifications:

• Results-oriented with an eye toward developing best-in-class client experiences

• Excellent verbal and written communication; ability to succinctly convey information within a compelling narrative

• Ability to build effective partnerships and lead cross-functional teams to drive business objectives and strategic priorities

• Excellent analytical and problem-solving skills; ability to synthesize complex data, insights, and business needs into actionable strategies and recommendations

• Success in supporting large-scale projects involving functionally diverse stakeholders

• Intellectually curious, highly motivated self-starter who is quick to learn & patient through iteration

• Strong drive to deliver results; problem-solving mindset to persist despite obstacles

• Demonstrated ability to effectively manage multiple efforts with varying deadlines

• Proficiency in Microsoft Office products, specifically PowerPoint, Excel and Teams

Desired Qualifications:

• Experience with product incentive offers – structure, processes, strategy

• Prior project management experience

• Knowledge of Consumer and Small Business products and services

• Prior product management experience or experience leading product growth or OpEx initiatives

• Experience in strategic planning or leading strategic initiatives

Skills:

• Attention to Detail

• Collaboration

• Oral Communications

• Presentation Skills

• Reporting

• Continuous Improvement

• Executive Presence

• Problem Solving

• Process Management

• Product Management

• Business Analytics

• Influence

• Innovative Thinking

• Market Analysis

• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$103,500.00 - $150,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.