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Miele

Salesforce Solution Owner (m/f/d)

Miele Gütersloh, North Rhine-Westphalia, Germany

Manufacturing · 10,001+ employees

12 h ago
salesforce Senior (5-10 yrs) Full-time Germany
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About the role

You will define the functional and technical direction for Salesforce and connected enterprise applications while shaping an integrated end-to-end architecture. Additionally, you will facilitate cross-functional collaboration to align roadmaps, establish governance, and ensure the delivery of scalable, high-quality solutions.

What they look for

Salesforce Sales Cloud Service Cloud Field Service Enterprise Architecture Solution Design Integration API DevOps CI/CD MuleSoft SAP Middleware CRM Product Ownership

Requirements

The role requires extensive experience in Salesforce or complex CRM environments and strong expertise in Sales Cloud, Service Cloud, or Field Service. Candidates must possess a solid understanding of enterprise architecture, integrations, and the ability to lead architectural discussions in international settings.

Full description

Your Responsibilities

  • Across Salesforce and connected enterprise applications, you set the functional and technical direction for Sales, Service, Field Service, and PreSales
  • Working closely with Product Owners, business teams, Enterprise Architecture, and IT leadership, you turn strategic goals into scalable solution designs and clear platform priorities
  • You shape an integrated end-to-end architecture that connects product domains, supports global standards, and remains manageable as the business evolves
  • For complex dependencies across teams and delivery streams, you bring the right people together, drive decisions, and keep roadmaps aligned
  • Clear governance, technical standards, and architectural guardrails help you reduce unnecessary variation and protect the long-term quality of the platform
  • Along the customer journey, you identify where standard Salesforce capabilities can simplify processes, improve integration, and create measurable business value
  • Modern engineering practices and AI-assisted tools form part of your approach to improving delivery speed, documentation, testing, and solution quality

What we are looking for

  • Extensive experience with Salesforce or complex CRM environments gives you the depth to guide enterprise-scale solutions from strategy through delivery
  • Strong expertise in Salesforce Sales Cloud, Service Cloud, or Field Service helps you assess options and make sound platform decisions
  • In cross-functional or international initiatives, you have led architectural discussions, resolved competing priorities, and created alignment between business and IT
  • A solid understanding of integrations, APIs, and enterprise architecture enables you to design connected solutions rather than isolated applications
  • When priorities conflict, you communicate clearly, facilitate decisions, and balance long-term platform goals with operational needs
  • Business-fluent German and English allow you to work confidently with stakeholders across locations and functions
  • Product Owner, CRM, or architecture certifications, along with experience in DevOps, CI/CD, MuleSoft, SAP integrations, or enterprise middleware, strengthen your profile

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