Product Management - Senior Business Systems Analyst II - BF - 22-77-2 - JR201810

Position Title:

Product Management - Senior Business Systems Analyst II - BF - 22-77-2 - JR201810

Job Family:

BSP > Business Support

Shift:

Job Description:

Job Title

Senior Business Systems Analyst II

Requirement Type

Full-Time Employee

Job Location

Bangalore

Job Level

Senior Associate

Hiring Manager

Senior Manager Product Management

Primary Skill

Product Management

Business

Product Management - Data Analytics

Individual Contributor / People Manager

Individual Contributor

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.

ABOUT CARELON GLOBAL SOLUTIONS

Carelon Global Solutions (CGS) is a healthcare solutions company simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB PURPOSE

• Carelon Global Solutions India is seeking for a Senior Business Systems Analyst II.
• In this role, associate will be primarily responsible for requirements analysis, analysis of data, processes & systems associated with the requirements, creating and managing a product backlog for a specific set of capabilities of a Health Insurance focused product/application.
• While you take planned features to the market, you are also expected to keep yourself up to date with the market/competition and bring fresh ideas that will help in creating a competitive Product.
• In this position associate will work in a global product team collaborating with the Engineering, Product and Business teams and carrying out responsibilities of a Sr. Product Analyst.

JOB RESPONSIBILITY

Product Management (Technical)

• Leading requirements gathering sessions for new product features and feature enhancements
• Analysis, documentation of requirements, walk through with business users for sign-offs
• Analysis of data/systems/processes associated with requirements (data profiling, understanding relationship between data fields/tables, performing impact analysis and effort estimation)
• Translating business needs/requirements into functional and technical specifications for features/enhancements/solutions (data flow diagrams, process flow diagrams, impacted systems analysis)
• Conducting gap analysis (current v/s desired state) and providing solution options
• Creation of mapping documents/report books/system integration documents
• Performing Root Cause Analysis
• Performing defect triage analysis
• Pseudo code/SQL queries to support implementation activities

Product Management (Functional)

• Conducting market/competitor assessments and discussions with internal teams to identify new features that could improve the competitiveness of the Product
• Creation of business cases for compelling ideas working with the US Product Manager with preliminary estimates collaborating with engineering/architect team members
• Analysis of high level requirements and breaking them down to logical features and user-stories with clear objectives, outcomes and acceptance criteria
• Creating, managing and prioritization of the Product Backlog
• Conducting PI Planning, grooming and sprint planning sessions with the Engineering teams
• Participating in the scrum and ensuring requirement related impediments/clarifications faced by the team are resolved
• Work closely with the stakeholders (Engineering Lead, Engineering team members, Architects, Business, Onshore Product Manager, Quality Team, Release teams) during the course of product development
• Maintain requirements related risks/issues and track them to closure by working with the respective stakeholders
• Working with UX/UI designers to articulate requirements and enabling them to create mockups
• Reviewing test cases, test scenarios created by the QA team for User Story testing
• Validation of the test results and user-story acceptance
• Support UAT (User Acceptance Testing), working with UAT stakeholders
• Lead product demo with stakeholders for feedback and providing status updates (progress/risk/challenges)
• Participating and preparing Business Readiness documents (including release notes, Quick Start Guides, User Manuals, FAQs) for end-user training
• Assist in gathering and performing analysis including data analysis/profiling, process flow analysis, issue/observation analysis, root cause analysis (need basis)

QUALIFICATION

• Bachelor’s degree in Engineering or equivalent (BCA/MCA) from a recognized University
• MBA or equivalent (PGDM, Diploma in Management) would be an added advantage
• Specialized training, certifications, and/or other special requirements (one or more of the below will be nice to have):
• Product Management (example certifications listed below)
• Certified Scrum Product Owner (CSPO)
• Professional Scrum Product Owner (PSPO)
• SAFe® Product Owner/Product Manager (POPM)
• Pragmatic Marketing
• US Healthcare (AHM250)
• Business Analysis (example certifications listed below)
• CBAP (Certified Business Analysis Professional)
• CCBA (Certification of Capability in Business Analysis)

EXPERIENCE

• Overall work experience of 4-7 years of IT industry work experience
• About 2-3 years of experience in Product Management (includes sprint planning, backlog management, PI Planning, Market Assessment)
• Experience of working in an Agile environment  
• Exposure to Jira, Rally, Confluence or other user story /requirement management tools
• Prior experience of working with SQL , Data Analytics, Reporting, AI would be an added advantage
• Prior experience in US Healthcare, Startups will be very valuable

SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills
• Stakeholder Management (Ability to connect and communicate with technical, functional and business stakeholders)
• Backlog management, User story writing, User Story grooming, Sprint Planning
• Understanding of US Healthcare players and 1-2 process areas (like claims, benefits, provider/network management)
• Excellent Analytical skills
• Excellent planning, organizational and time management skills
• Understanding of technology (Databases, Data Flows, SQL, Reporting, Cloud, AI concepts)
• Hands-on usage of AI tools that help in product management

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Our culture and initiatives are underpinned by diversity, equity and inclusion
• Varied opportunities for rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type:

Full time