Sr Manager, Technical Product Management - GenAI Platforms and AI Assistants

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day and the coding platforms our engineers build on — and the enterprise's self-service AI chat agents for Tier 1 IT and HR support. This is one of the highest-impact roles in the organization. These platforms are how the company gets work done and how our engineers ship code, and we're not dipping our toes in — we're leading the way with a platform of choice, so people reach for the best tool rather than the only one. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, and the reliability and cost that keep them running — plus the AI chat agents employees reach for first, resolving IT and HR requests in seconds instead of tickets, which your team builds, maintains, and operates against business-owner requirements. You own the experience across all of it, and you're accountable for making it match our Un-carrier mindset — bold, easy, and built for the people who use it. Success looks like an enterprise that builds and works on our platforms because they're the best, not because they're mandated.

Job Responsibilities

• Lead the team running the GenAI platforms, gateway, models, and cost — and the enterprise self-service AI chat agents.
• Build and maintain the enterprise self-service agents — AI chat agents for Tier 1 IT and HR support — against business-owner requirements: they own the experience, your team builds.
• Operate the self-service chat-agent portfolio — agent onboarding, hand-off quality, prompt cost, and entry points (mobile, Teams, intranet) — as it grows toward one front door for employee self-service.
• Own the platform-of-choice strategy — multiple best-in-class platforms so people use the right tool for the job.
• Own the end-to-end experience across platforms, and hold it to the Un-carrier bar.
• Own platform reliability, security posture, and cost across the footprint.
• Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering, or Information Technology (Required)

Additional Work Experience (Preferred)

• 4-7+ years Product Management. 5+ years' experience of product management in an agile software development environment. (Preferred)
• 4-7+ years Technical Depth. 3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment. (Preferred)
• 4-7+ years Cross-Functional Leadership. Experience leading cross-functional teams in the development and deployment of technological products. (Preferred)

Required Knowledge, Skills and Abilities

• Conflict Management Coaching
• Data Driven Decision Support
• Product Management
• Product Management Leadership
• Software Product Management
• Stakeholder Management
• Strategic Thinking
• Talent Management
• Vendor Management

Preferred Knowledge, Skills and Abilities

• Certified Product Manager (CPM)
• Professional Scrum Product Owner (PSPO)
• Certified Business Analysis Professional (CBAP)

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $182,040 - $328,440

National Base Pay Range: $151,700 - $273,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ369643&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.