Project Management Office Manager

At the Bank of Guam, it all starts with HEART!

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

Are you passionate about delighting customers and helping them achieve financial success? If the answer is yes, then come join us!

General Summary:

The Project Management Office (PMO) Manager works closely with Senior Management to manage and prioritize the enterprise project portfolio and related project management functions. This role ensures the ongoing improvement and maintenance of the Bank’s project management policies and procedures, strengthens relationships between the PMO and business units, and serves as a resource for project management and business analysis expertise to support high-quality project delivery. In addition to overseeing the department, the PMO Manager may also serve as Project Manager for assigned projects.

Category of Essential Functions & Task

FLSA Class

% Time

Manage the Team/People

FLSA Class

% Time

• Fulfills the duties of a Project Manager for assigned projects
• Manages vendor relationships, includingPMaaSandproject managementresources,to support delivery capacity, coordination, and performance expectations

Exempt

20%

Manage the Relationship

FLSA Class

% Time

• Identifiesopportunities for training, professional development, and career advancement within the department
• Evaluates project deliverables for quality, completeness, and alignment with expectations
• Leads post-project review to share lessons learned and best practices

Exempt

20%

Manage the Experience

FLSA Class

%Time

• Proactively role model our bank brand personalities and build meaningful connections with employees,customersand vendors.
• Leadsby example andpursueexcellence in all aspects of business

Exempt

20%

Manage the Business

FLSA Class

% Time

• Leads the development and improvement of tools for managing work and tracking project status
• Performs annual budgeting and expense tracking for the department
• Assistswith the development and reporting of enterprise strategicobjectivesand related strategic action plans
• Manages projectpipeline budgets and forecasts to align with organizational strategy and enterprise priorities

Exempt

20%

Manage/Mitigate the Risk

FLSA Class

% Time

• Ensures that the project pipeline and resource assignments are aligned with priorities set by Executive Management
• Delivers assigned projects on time, within budget and with high quality
• Oversees project and PMO audits to strengthen governance, compliance, accountability, and continuous improvement.

Exempt

20%

FLSA Categorization

Exempt

100%

Required Knowledge, Skills and Abilities:

• High Initiative– Self-starter, highly motivated, and determined to succeed. You often goabove and beyondand do not wait to be told what to do next
• Flawless Execution– Meets deadlines, exceeds goals andexpectationsand consistently delivers projects and tasks on time, if not sooner
• Past Success– You have a proventrack record, a top-achiever, with the confidence to tackle even the biggest challenge
• Solution Architect– Demonstratessuperior collaboration skills and techniques to define alternate solutions, resolve conflicts, and create lasting, productive partnerships with businessleaders
• Industry Expert–Youpossessexpert-level project management knowledge and the skills and abilities of an industry-agnostic portfolio manager with deep knowledge of project management principles and how to effectively apply them
• Adaptability– You are a change agent for all things new and innovative. You embrace an optimistic outlook when faced with environmental and cultural changes most especially when dealing with multigenerational audiences
• Leadership– Cheer captain. You uplift and inspire others to succeed and follow through
• SkilledFacilitator–Effectivelyfacilitatesproject and enterprise-level meetings by delivering engaging, informative,well-organizedpresentations

Education and Experience:

• Bachelor’sdegreefrom a U.S. accredited educational institutioninabanking-related fieldandfive (5) years ofworkexperience in banking,customerservice,Information Technology (IT)orrelatedindustry,or;
• High School Diploma (or equivalent)andten (10) years of experience inbanking,customerservice,ITorrelatedindustry
• Minimum of five (5) years ofexperience as a Project Manager or related work in the project management field
• A history of proven success delivering complex or strategic enterprise-level projects
• Project Management Professional (PMP) Certificationrequired,or as a condition of employment to be satisfiedwithinsix monthsof hire
• Proficiencyusing Microsoft Project and Office productivity suite softwarerequired
• Program Management Professional (PgMP)® orPortfolio Management Professional (PfPM)® highly preferred
• Experience in organizational change management highly preferred

• Experience in Information Technology principles and concepts highly preferred
• Experiencein dataanalytics and/or business analysispreferred

Physical Requirements & Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Seeing: Must be able to readreportsand usecomputersregularly (100%)
• Hearing: Must be able to hear well enough to communicatewithcoworkers regularly (67-100%)
• Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
• Lifting/Pulling/Pushing Frequently (34-66%)
• Climbing/Stooping/Kneeling Occasionally (12-33%)
• Seeing: Must be able to readreportsand use computer (100%)

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.