QA Generalist

ABOUT KOLSQUARE

------------------------------

Kolsquare is the #1 Influencer Marketing software solution in Europe, used by marketing professionals for managing KOL Marketing campaigns (K.O.L for Key Opinion Leaders, aka Influencers), and designed to optimize brand communication strategies in response to new digital challenges. Using our technology, professionals can identify the best KOL profiles, fully manage their KOL Marketing campaigns and measure their results and performances.

Kolsquare offers hundreds of customers (Coca-Cola, Danone, Publicis, Orange, Sézane, Decathlon, etc.) the latest Big Data, AI and Machine Learning technologies to activate inspiring and genuine partnerships with over 3M KOLs (Key Opinion Leaders) with more than 5,000 followers in 180 countries on Instagram, TikTok, Twitter (now X), Facebook, Snap and YouTube.

In 2024, Kolsquare joined the team.blue group, one of the largest private tech companies in Europe, with a culture of innovation and excellence, to further fuel its impressive track record of outstanding profitable growth.

KOLSQUARE MISSION ------------------------------

Kolsquare is a Benefit Company, certified B-Corp in 2024.

Kolsquare exists to help you reach your greatest potential. And positively impact the world.

Influencer Marketing is today described as a revolution, a 30B$ market that is a major transformation in the media and digital world. It has also become a real gold mine, creating high hopes but also bringing its share of myths and legends. Everyone knows it works and can have an amazing impact on brand awareness or customer acquisition, but not everyone knows exactly how to do it. At Kolsquare, we firmly believe in this new media and are convinced that it's the best way for ideas, people and organisations to grow and reach their greatest potential. We also believe that it's a great way to create positive impacts for a better world. Our mission is therefore to give everyone access to the power of KOL Marketing.

KOLSQUARE CULTURE & VALUES ------------------------------

• Deliver WOW

• Be Responsible in your actions

• Pursue Growth & Learning

• Be passionate and determined

• Share your Power, Knowledge & Wealth

• Build Authentic relationships

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

📌 More info about culture here in our Culture Book.

YOUR ROLE ------------------------------

As a QA Generalist at Kolsquare, you will join our Quality team, working closely alongside our QA Automation Engineer and our QA Manager. You'll cover the full breadth of quality: hands-on manual and functional testing of new features, ownership of test case documentation, and front-line management of incoming support tickets — keeping our SaaS platform reliable while our team scales. You will report directly to our VP Product, Stefan Bauer. This is a hands-on, high-visibility role for someone who enjoys variety and wants to build broad QA expertise across product quality, customer support, and (eventually) automation.

Key Responsibilities:

• Manual & Functional Testing: Perform thorough manual and exploratory testing of new features and releases, validating functionality, usability, and visual consistency before they reach customers.

• Test Case Documentation: Write, maintain, and organize clear, reusable test cases and test plans, ensuring the team has a reliable, up-to-date reference for regression and release testing.

• Support Ticket Management: Own the triage of incoming customer support tickets — reproducing issues, assessing severity and priority, and routing them to the right internal owner via Jira with clear context.

• Defect Lifecycle Management: Document bugs in Jira with clear reproduction steps, track them through resolution, and keep stakeholders informed of status.

• Cross-Functional Collaboration: Act as a communication bridge between Support, Product, and Engineering, and partner closely with the QA Automation Engineer to flag good candidates for test automation and avoid duplicated effort.

• Process & Coverage: Help refine "Definition of Done" criteria and testing checklists, contributing to a consistent, scalable QA process as the team grows.

• AI-Enabled Workflow Improvement: Proactively identify where AI tools can speed up or improve QA work — e.g., drafting test cases, summarizing support tickets, or spotting patterns across recurring bugs — and bring these ideas to the team, always with an eye on maintaining quality and accuracy.

• Automation Exposure (growth path): Get hands-on exposure to our automated test suites over time; basic scripting familiarity is a plus and a foundation for growing into more automation-focused work

YOUR PROFILE ------------------------------

Must-haves 🫵

• Experience: 2–4 years in a QA role (manual/functional testing) within a SaaS or software environment.

• Testing Fundamentals: Solid grasp of QA methodologies, test case design, and bug reporting/tracking practices.

• Customer-Facing Mindset: Comfortable triaging and prioritizing support tickets, with a knack for translating customer-reported issues into clear, actionable tickets for technical teams.

• AI-Forward Mindset: Comfortable using AI tools (e.g., Claude, ChatGPT, or similar) in daily work, and genuinely curious about applying them to improve QA processes — whether that's speeding up documentation, triaging tickets, or spotting patterns in bug reports. You know when AI adds value and when it doesn't, and you validate outputs rather than accepting them blindly.

• The Toolkit:

• Hands-on experience with a helpdesk/support tool (e.g., Zendesk, Intercom, or similar) and an issue tracker such as Jira.

• Familiarity with basic scripting or automation concepts (e.g., simple JavaScript/TypeScript, or experience with a tool like Postman) is a plus — no automation ownership required, but curiosity to learn is valued.

• Agile Mindset: Experience in Scrum or Kanban, comfortable providing quality feedback during sprint planning and grooming.

Soft Skills:

• Versatile & Organized: You're comfortable switching between deep feature testing, ticket triage, and documentation without losing rigor.

• Detail-Driven: You have a "sharp eye" for details others might overlook, from UI inconsistencies to edge-case data issues.

• Solution-Oriented: You don't just log issues; you help find root causes and suggest process improvements.

• Communication: Fluent in English, able to convey technical concepts clearly to both technical and non-technical colleagues.

WHAT WE OFFER? ------------------------------

• You can be based anywhere in Europe.

• Full flexibility: full remote work with European hubs and 400+ coworking spaces worldwide.

• Monthly and quarterly highlights in person to get together with other Kolsquarians for great team-building events.

• A package linked to the market that will not be based on your location.

• The stability and resources of a profitable group, with the agility of a scale-up.

• Continuous training opportunities and career development support.

THE RECRUITMENT PROCESS ------------------------------

• Intro call with our VP Product, Stefan Bauer

• Peer Interview with product, QA and engineering people

• Case study

• Final interview with Quentin, our CEO

• Reference checks