Technical Support Engineer - Security- L2
Check Point Software Technologies Bengaluru, Karnataka, India
Computer and Network Security · 5,001-10,000 employees
About the role
Provide technical support via chat, phone, and email to customers and partners regarding configuration and troubleshooting. Manage support service requests to ensure timely resolution and perform root cause analysis for technical issues.
What they look for
Requirements
Requires 3-5 years of professional experience in networking or security support roles. Candidates must have hands-on experience with security products, Linux-based systems, and strong troubleshooting skills.
Benefits
Full description
Company Description
Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.
Job Description
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
Qualifications
- 3–5 years of professional experience in a relevant networking or security support role
- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
- Experience working with Linux-based systems
- Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
- Review traffic captures to identify and resolve network or security-related problems.
- Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
- Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
Qualifications
Preferred Qualifications
- Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
- Familiarity with authentication protocols such as RADIUS and TACACS
- Previous experience in a support role at an IT or cybersecurity company
Additional Information
Our Values
Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.
- Referral Category: Standard Position
- CP Department: TAC
- Office Location: Bangalore, India
- Career site Category: Services/Support
