Business Process Analyst (Teradyne, Costa Rica)
Teradyne · Alajuela, Alajuela Province, Costa Rica
Semiconductor Manufacturing · 5,001-10,000 employees
About the role
The Business Process Analyst will identify and lead initiatives to improve business processes for the Global Customer Services organization. They will serve as a subject matter expert on business systems, collaborating with stakeholders to detail requirements and implement process improvements.
What they look for
Requirements
Candidates must hold a bachelor's degree in business, engineering, or a related field and possess at least 5 years of experience in business process analysis. Proficiency in English and experience with ERP and CRM systems such as Oracle, SAP, or Salesforce are required.
Benefits
Full description
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Opportunity Overview
The Business Process Analyst for Global Customer Services will be responsible for identifying and leading initiatives to improve the business processes which underpin our Service business. Will serve as the subject matter expert on our business systems and how they connect to our business requirements.
Key responsibilities:
- Become the expert in our business processes and systems
- Represent the GCS organization in enterprise-wide projects
- Collaborate with business process owners to detail business requirements and success metrics
- Leverage skills in AI to identify and implement process improvements
- Integrate with IT and Program Managers on system integrations and implementations
- Understand our reporting requirements and develop approaches to extract required data summaries
- Develop process and technology roadmaps in line with business objectives
- Develop an understanding of our service product offerings and how to operationalize them in our business systems
- Communicate with both technical and non-technical audiences and bridge the gap between their perspectives
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
Minimum job requirements:
- Bachelor’s degree in business, Engineering or a related field.
- English Proficiency
- Occasional international travel may be required for successful execution.
- 5 years of experience in the following:
•
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- Business process analyst or similar roles.
- ERP (ex. Oracle/SAP/ServiceNow), CRM (ex. Salesforce), and Vizio
The ideal candidate will demonstrate the following behavioral traits:
- Excellent communication skills.
- Problem solving skills.
- Great stakeholder management skills.
- Flexibility to work with stakeholders located in other time zones
*This position is not eligible for visa sponsorship OR relocation assistance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, life insurance, paid vacation & holidays, tuition assistance programs, and more.
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