About the role

Lead the end-to-end development and implementation of innovative passenger product initiatives across domestic and international operations. Manage complex stakeholder relationships and project lifecycles to ensure customer-focused solutions that drive commercial outcomes.

What they look for

Product development Stakeholder management Project management Strategic planning Customer experience design Workshop facilitation Communication Presentation skills Problem-solving Decision-making Negotiation Relationship management Commercial mindset Budget management Risk management Governance

Requirements

Requires approximately 5 years of experience in the airline industry with a proven track record in product development and transformation. Candidates must possess exceptional stakeholder management, project management, and influencing skills to drive outcomes in a complex environment.

Benefits

Discounted air travel Accommodation and holiday deals Paid parental leave Flexible working opportunities Shopping discounts Food and wine discounts Insurance discounts Health and wellbeing support Salary packaging Professional memberships

Full description

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Lead the future of the Qantas customer experience through innovative product design and development
Drive end-to-end product initiatives across our domestic and international network
Collaborate with senior stakeholders, suppliers and design partners to deliver meaningful customer outcomes

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

The Product & Service team is responsible for shaping the experiences our customers have across the Qantas journey. We are currently seeking a Manager Product Design & Development to lead the creation, development and delivery of innovative passenger products that enhance the customer experience while driving commercial outcomes across the Qantas network. Reporting to the Manager Passenger Products, you will lead the development and implementation of customer inflight product initiatives across domestic and international operations. You'll manage projects from concept through to delivery, translating approved strategies and business cases into customer-focused solutions that improve satisfaction, drive competitive advantage and support business transformation initiatives.

Key responsibilities include:

Leading end-to-end product development initiatives from concept, design and testing through to implementation and operationalisation
Driving innovative customer solutions that support the Qantas transformation strategy
Managing complex stakeholder relationships across internal business units, suppliers and design consultants
Overseeing passenger product categories
Monitoring project budgets, risks, issues, governance and delivery milestones
Partnering with communications teams to support product and service launches
Contributing to supplier selection processes, performance monitoring and commercial assessments
Influencing stakeholders to deliver customer and operational improvements across the end-to-end journey

To be successful in this role, you will bring:

Ideally 5 years' experience within the airline industry
Demonstrated experience leading complex product development, transformation or customer experience initiatives
Exceptional stakeholder management and influencing skills
Strong project management capability with experience managing multiple priorities simultaneously
Excellent workshop facilitation, communication and presentation skills
Proven problem-solving and decision-making abilities
Strong negotiation and relationship management skills
Ability to work cross-functionally and drive outcomes in a complex environment
Tertiary qualifications in Business, Design or a related discipline are preferred but not essential

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Friday 25 September 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Business Function: Support Functions
Parent Business Function: Corporate & Support Functions
Time Type: Full time
Worker Sub-Type: Permanent
Entity: Qantas Airways Limited