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VAM Systems

Microsoft 365 & Endpoint Support Engineer

VAM Systems Doha, Doha, Qatar

IT Services and IT Consulting · 51-200 employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time Qatar
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About the role

The engineer will provide technical support for Microsoft 365 environments and endpoint devices, including troubleshooting and system administration. They are responsible for managing user access, IT assets, and ensuring the stability of network and security systems.

What they look for

Microsoft 365 Microsoft Intune Active Directory Azure Entra ID Windows 11 Endpoint Patching Microsoft Exchange Online Network Troubleshooting Wi-Fi Troubleshooting Printer Management Backup Monitoring User Access Management IT Asset Management Technical Support ITIL Microsoft Defender

Requirements

Candidates must hold a diploma or bachelor's degree in IT or a related field and possess at least 4 years of experience in help desk or desktop support roles. Proficiency in Microsoft 365, Intune, Active Directory, and Windows 11 administration is required, along with fluency in both English and Arabic.

Full description

Job Description

We are currently looking for Microsoft 365 & Endpoint Support Engineer for our Qatar operations

Required Qualifications

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
  • 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
  • Experience supporting Microsoft 365 environments.
  • Knowledge of Active Directory and Microsoft Intune.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
  • Experience with Windows 11 administration and troubleshooting.

Technical Skills

  • Microsoft 365 Administration
  • Microsoft Intune (MDM/MAM)
  • Active Directory Users & Computers
  • Azure Entra ID (Azure AD)
  • Windows 11 Support
  • Endpoint Patching & Updates
  • Microsoft Exchange Online
  • Network and Wi-Fi Troubleshooting
  • Printer Management Systems
  • Backup Monitoring and Recovery
  • User Access Management
  • Computer Account Management
  • IT Asset Management

Language Requirements

  • Fluent in Arabic and English (spoken and written).

Preferred Skills

  • Knowledge of Microsoft Defender and security best practices.
  • ITIL Foundation certification.
  • Microsoft Certified: Modern Desktop Administrator or equivalent.
  • Experience with access control systems and card management solutions.
  • Experience with ticketing systems and SLA-driven support environments.

Key Competencies

  • Excellent communication and customer service skills.
  • Strong troubleshooting and analytical abilities.
  • Ability to prioritize and manage multiple support requests.
  • Team-oriented with a proactive approach to problem-solving.
  • Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate

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