Product Quality Analyst, Degree Planner

Job Profile:

Business and Data Analyst 2

Job Family:

Business and Data Analytics

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.

Job Description:

Enterprise Technology is seeking a Product Quality Analyst, Degree Planner to provide dedicated manual testing support within the Product & UX portfolio, reporting to the Director of Product, Enterprise Technology. This role is the last line of verification before a change reaches students, faculty, or staff; confirming that new features and fixes behave as intended, that existing functionality hasn't regressed, and that releases are backed by evidence rather than assumption.

The Product Quality Analyst works closely with Product Managers, Product Coordinators, and development teams throughout the release lifecycle. This includes translating requirements and acceptance criteria into concrete test plans and test cases, executing manual functional and regression testing across releases, and clearly documenting, reproducing, and tracking defects through resolution. The role also supports user acceptance testing by preparing test scenarios and helping to coordinate stakeholder sign-off ahead of release.

Position Salary Range: $56,900 - $70,000 per year; DOA

Essential Duties:

• Translate requirements and acceptance criteria into detailed test plans, test cases, and test scripts for new features and enhancements.

• Execute manual functional, regression, and exploratory testing across releases to verify that features work as intended and existing functionality has not broken.

• Identify, document, and reproduce defects with clear steps, expected vs. actual results, and supporting evidence (screenshots, logs) to support efficient triage and resolution.

• Track defects through resolution, working with developers and Product Managers to confirm fixes and re-test as needed.

• Support user acceptance testing (UAT) by preparing test scenarios, coordinating stakeholder participation, and consolidating feedback.

• Maintain test case libraries and testing documentation so coverage stays current as products evolve.

• Assess release readiness and communicate quality risk, defect severity, and open issues clearly to the Product Manager and other stakeholders ahead of go/no-go decisions.

• Coordinate testing schedules and effort around release timelines and ASU's academic calendar to minimize risk during high-stakes institutional windows.

• Develop working knowledge of the products under test, their user base, and ASU's academic operations to inform testing priorities and risk judgment.

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Experience writing and executing manual test cases and test plans against documented requirements or acceptance criteria.

• Experience identifying, documenting, and tracking software defects through resolution.

• Experience with functional and regression testing across multiple releases.

• Demonstrated attention to detail and ability to reproduce and clearly communicate issues to technical and non-technical audiences.

• Strong written communication skills for test documentation and defect reporting.

• Experience with test case management or defect tracking tools (e.g., Jira, TestRail, Zephyr, Azure DevOps).

• Experience coordinating or supporting user acceptance testing (UAT) with business stakeholders.

• Experience testing web or SaaS applications, including cross-browser or basic accessibility checks.

• Familiarity with agile/scrum release cycles and working within sprint-based testing timelines.

• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Application Instructions: In your cover letter please provide one specific example where you caught a bug before it went to production and why it was important. In addition, please disclose the use of AI.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$27740.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.