senior digital product manager, App & Web Ordering

Now Brewing – senior digital product manager, App & Web Ordering! #ToBeAPartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Digital Product teams at Starbucks Coffee Company drive our digital future and reinforce our leadership in the market. They are accountable for delivering business outcomes and representing Starbucks brand through technology and analytics products that delight customers, simplify work for baristas and support partners, and ensure reliability and scalability. These teams define the vision and strategy for our digital experiences, shape the product roadmap, and lead execution to bring that roadmap to life.

As a senior digital product manager supporting App & Web Ordering, you will shape customer experiences that make it easier and more inspiring to discover, customize, order and enjoy Starbucks. You will own strategy and delivery across iOS, Android and web, with a focus on ordering, menu and merchandising experiences that balance customer needs, business outcomes, brand expression and coffeehouse operations. You will lead complex work from discovery through launch and learning, partnering closely with Design, Engineering, Analytics, Marketing, Operations and other product and/or platform teams.

As a senior digital product manager, you will:

• Define and drive the strategy for App & Web Ordering – Connect customer needs, behavioral insights, business priorities and the broader Starbucks digital strategy into a clear vision and roadmap across iOS, Android and web. Own and prioritize experiences spanning product discovery, menu navigation, customization, cart, checkout, payment, fulfillment selection, post-order moments and new ordering occasions.

• Lead end-to-end discovery and delivery of customer-facing products – Frame ambiguous customer problems, conduct research and opportunity assessments, validate concepts, build business cases, and define requirements, learning plans and success measures. Partner with UX Design, UX Research and native app, web, platform and service engineering teams to sequence work, manage dependencies and deliver accessible, reliable products at scale.

• Integrate merchandising and continuously improve the ordering journey – Partner across Marketing, Creative, Loyalty, Merchandising, Analytics, Data Science, Payments and Store Operations to bring relevant product storytelling, recommendations, offers and seasonal priorities into the experience without disrupting the customer journey. Define KPIs, evaluate experiments and launch performance, manage cross-portfolio dependencies, communicate tradeoffs and results, and mentor other product managers.

We’d love to hear from people with:

• Minimum 5+ years of progressive responsibility in digital product management

• Experience building and delivering customer-facing mobile application experiences across iOS and/or Android; experience with mobile ordering, digital commerce or transaction-based experiences is strongly preferred

• Strong ability to manage multiple initiatives, coordinate cross-functional teams, maintain clear scope and value, and ensure timely execution

• Comfort and curiosity in navigating AI technologies for business applications

• Strong communication skills, both written and verbal

• Proficiency in applying quantitative and qualitative data analysis to product decisions

• Experience with customer research, experiment design and A/B testing

• A curious, highly motivated and self-directed approach

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.