Devops L-1 Support role.
Elfonze Technologies Pvt Ltd
IT Services and IT Consulting · 201-500 employees
About the role
The role involves providing L1 operational support, monitoring infrastructure health, and responding to incidents using tools like Splunk and Datadog. Additionally, the candidate will maintain CI/CD pipelines and automate infrastructure provisioning to support cloud software updates.
What they look for
Requirements
The candidate should have basic AWS administration skills and experience with monitoring tools and infrastructure as code. Strong troubleshooting abilities and a collaborative mindset are required to optimize deployments and ensure system reliability.
Full description
This is a remote position.
L1 support (AWS infrastructure/app health Monitoring (No on-prem infrastructure), Incident Response, Operational support
Acknowledge / Respond to alerts from tools like Splunk, Datadog, Incident tickets etc.
Follow-up runbooks/SOPs
Escalate unresolved issues to L2/L3 team
Track MTTA/MTTR
Basic AWS admin functions (EC2, S3, IDM, Access Control, Backups, Scheduled jobs, restart VMs/services etc.)
Develop and maintain CI/CD pipelines and infrastructure as code (IaC) to support Plume Open Sync Cloud software and infrastructure updates enabling Cellular Backup (CBU).
Troubleshoot and resolve infrastructure and deployment issues.
Implement cloud and security best practices to improve reliability and scalability.
Collaborate with development and operations teams to optimize deployments.
Automate infrastructure provisioning and configuration management.
Enhance monitoring and observability using Prometheus, Grafana, and ELK.
Document processes and assist in knowledge sharing.
Shift handover reporting
