Principal AI Product & Strategy Manager, Technical

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This is NOT a remote position. T-Mobile is a hybrid work environment requiring the successful candidate be in the office three (3) days per week. This position is open to candidates in Bellevue, WA and Frisco, TX only.

Job Overview The Principal AI Technical Product & Strategy Manager is a visionary product leader, customer evangelist, and execution driver responsible for bringing T-Mobile's most ambitious AI innovations from concept to commercial success. This role owns end-to-end product strategy and delivery for breakthrough AI initiatives, working in a fast-paced, entrepreneurial environment within T-Mobile's AI Commercialization team. This roles combines customer understanding, strategic thinking, and hands-on execution to deliver AI products that create new revenue streams and differentiated customer experiences. This role requires a unique blend of startup agility and enterprise scale capabilities, working closely with cross-functional teams to validate, build, and launch AI-powered solutions that push the boundaries of what's possible in telecommunications.

Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

Vision & Strategy for AI Products

• Owns product vision, strategy, and roadmap for flagship AI initiatives from concept to market launch
• Conducts deep customer research and market analysis to identify breakthrough AI opportunities
• Develops compelling business cases and value propositions for new AI products
• Partners with leadership to secure funding and resources for innovation initiatives
• Defines success metrics and tracks progress against ambitious growth targets
• Anticipates AI trends and competitive threats, incorporating insights into product strategy
•  Designs and drives end user product research.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
• Owns product feature set or technical improvements to improve customer experience.
• Leads discussions with external third parties to assess partnerships and licensing opportunities.

Customer Evangelist

• Leads customer discovery and validation activities for new AI products
•  Writes detailed product requirements, user stories, and acceptance criteria for AI-powered features
• Designs and executes rapid prototyping and MVP development cycles
• Conducts user testing and iteration based on customer feedback
• Ensures AI products deliver measurable customer value and exceptional user experience
• Advocates for customer needs throughout the development process
•  Leverages customer insights for product vision, strategy, roadmap, priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product deliver the desired benefit.

Product Execution & Technical Delivery

• Collaborates with Technical Architects to ensure AI solutions are technically feasible and scalable
• Partners with UX/UI designers to create intuitive and engaging AI interactions
• Works with engineering teams (both internal and matrixed) to deliver products on time and within scope
• Coordinates with GTM and commercialization teams to develop launch strategies
• Drives resolution of technical and business challenges that arise during development
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
• In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Anticipates and communinctes technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect , including communications to stakeholders at all levels.
• Manages development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD

Relationship & People, Professional Development

• Builds strong relationships with Product, IT, and Data & AI organizations
• Negotiates priorities and resources across multiple stakeholder groups
• Communicates product roadmaps and launches to internal and external audiences
• Mentors junior product managers and shares innovation best practices
• Represents T-Mobile at industry events and innovation forums
• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
• Also responsible for other Duties/Projects as assigned by business management as needed.

REQUIRED QUALIFICATIONS:

Education:

• Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience.

Experience:

• 8+ years’ experience in hands on technical role writing production code, solution engineering, or technical archtecture in large scale company / appplication / product environment.
• More than 10 years Relevant Product Management experience in an agile software product development environment.

Required Knowledge, Skills, and Abilities

• Business Operations - Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills.
• Business Analysis  - Validated analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Customer Experience Management - Mastery level (industry leading) understanding of customer experience.
• Technology
• Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration.
• Expert level knowledge of full technology stack on which your assigned product runs.
• Agile Methodologies - Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Partnership Development - Experience working with external partners, vendors, and ecosystem players
• Innovation Methodology - Expertise in design thinking, lean startup methodologies, rapid prototyping, and hypothesis-driven development
• Collaboration - Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Product Management - Experience delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Communication - Shown ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Integration - Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
• AI/ML Product Expertise - Deep understanding of AI technologies, capabilities, and limitations. Experience with LLMs, conversational AI, and ML platforms
• Data-Driven Decision Making - Proficiency with analytics tools and metrics-based product optimization

#LI-Corporate​

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No):

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Base Pay Range: $139,700 - $252,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ367916&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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