INFORMATION AND REFERRAL FEDERATION OF LOS ANGELES COUNTY

211 LA County is a private, nonprofit 501(c)(3) organization, formerly known as INFO LINE of Los Angeles. It is one of the largest information and referral (I&R) service in the nation, helping approximately 500,000 individuals and families in Los Angeles County each year, and is recognized nationally, throughout the state, and in Canada for its leadership in the field. Since 1981, 211 LA County has provided free, confidential services 24 hours a day, 7 days a week in English, Spanish and more than 140 other languages via a tele-interpreting service. Services are also provided for individuals with hearing impairments. 211 LA County is also the creator and manager of the AIRS/211 LA County Taxonomy of Human Services. It is a tool that has taken over 30 years to create with it’s beginning in 1982. The Taxonomy creates an infrastructure for human services databases including those maintained by 2-1-1 systems and statewide aging and ADRC systems as well as HMIS systems, disability related I & R services and specialized programs in other areas. 211 LA County is also an innovator in the field of 211 information and referral and care coordination software having created 211LinQ and CareLinQ to address the needs of service providers all over the world.