CallMiner

CallMiner

The global leader in AI-powered conversation intelligence and customer experience (CX) automation.

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Industry
Software Development
Company size
336 people
Headquarters
Waltham, Massachusetts +1 more
Founded
2002
Type
Privately Held
Total funding
$196.6M

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Performance Management Business Intelligence Call Center Operational Efficiencies Customer Satisfcation Agent Productivity Speech Analytics Text Analytics Voice of Customer Customer Experience and Conversation Intelligence

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