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Cresta

Cresta

Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.

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Industry
Software Development
Company size
775 people
Headquarters
Sunnyvale, California
Founded
2017
Type
Privately Held
Total funding
$276.0M

Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.

AI Machine Learning Voice Chat Contact Center Customer Experience Digital Transformation Real-time Coaching and Real-time Agent Assistance
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