Sestek

SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS SESTEK Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, SESTEK Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables SESTEK Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. SESTEK Analytics SESTEK Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, SESTEK Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback SESTEK Biometrics  Monitoring more than 100 unique parameters of the voice, SESTEK Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.