Xurrent

Xurrent is service and operations management for the modern enterprise. Our AI-powered platform unifies ITSM, ESM, Incident Management and Response (IMR), and Status Pages into a single system of action called ITxM. By bridging silos between service desks, operations, and DevOps, Xurrent provides a shared source of truth powered by Sera AI—an embedded intelligence fabric that automates 50% of service desk tasks and routes 60% of requests automatically. Unlike traditional platforms that take months to deploy, Xurrent goes live in as little as four weeks through configuration over customization. Vitality replaced six years of ServiceNow progress in just 90 days, achieving 50% cost savings, while UHasselt implemented the platform for 1,800+ staff in 24 days. Our hyperscalable architecture delivers 350ms P95 page load speeds and 100% uptime with zero maintenance windows. Currently, 70% of our customers use Xurrent for ESM, extending service excellence to HR, Facilities, Finance, and Legal. Xurrent scales across all industries, from Deichmann’s 5,000 storefronts to BookMyShow’s 90% improvement in resolution times. At UCL, the platform expanded to 17 business functions, increasing automations by 766% to manage 118,000 additional annual requests with zero headcount growth. We prioritize security with ISO 27001, SOC 2 Type II, and BSI C5 certifications, offering GDPR alignment and BYOK encryption. For MSPs, our secure multi-tenancy and consumption-based licensing allow for rapid onboarding and automated alert routing at scale. We exist to make the world more productive each and every day. Learn more at xurrent.com.