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Diversified Services Network, Inc.

(1116115) Telematics Technical Support Engineer

Diversified Services Network, Inc. Mossville, Illinois, United States · $70K–$81K/yr

Health and Human Services · 51-200 employees

5 h ago
support-engineer Junior (0-2 yrs) Full-time United States
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About the role

The Telematics Technical Support Engineer acts as a Tier 2 escalation point to diagnose and resolve complex connectivity issues for heavy equipment. They collaborate with engineering and product support teams to drive timely resolutions and improve customer outcomes.

What they look for

Technical troubleshooting Telematics Connectivity J1939 Ethernet Modbus Schematic reading Technical communication Data analysis AI tools Customer support Engineering collaboration

Requirements

Candidates must hold a bachelor's degree in Computer Science, Software Engineering, or a related field with 1-2 years of experience. Proficiency in electrical schematics and communication protocols like J1939, Ethernet, and Modbus is required.

Benefits

401(k) Dental insurance Vision insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid holidays

Full description

Telematics Technical Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Telematics Technical Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Telematics Technical Support Engineer serves as the next-level escalation resource for Tier 2 Customer Support, resolving complex and critical telematics issues across a broad portfolio of heavy equipment products used in industries worldwide. This role combines hands-on technical troubleshooting with dealer support and cross-functional collaboration to drive issue resolution and improve customer outcomes.

Key Responsibilities

•         Take ownership of escalated telematics tickets from Tier 2 Customer Support counterparts seeking advanced technical expertise.

•         Diagnose and troubleshoot telematics and connectivity issues remotely, working directly with dealers to gather information and implement solutions.

•         Resolve routine issues independently and escalate critical issues internally, partnering with the Technology Service Engineering team to define guidance and next steps for Engineering.

•         Collaborate with peers and cross-functional Product Support and Engineering teams to drive timely resolution of complex issues.

Required Qualifications

•         Bachelor's degree in Computer Science, Software Engineering, or a related field.

•         1–2 years of relevant experience; internship experience is accepted.

•         Basic understanding of troubleshooting theory.

•         Electrical background with the ability to read and interpret schematics.

•         Understanding of J1939, Ethernet, and Modbus protocols.

•         Ability to leverage a variety of data sources, including AI tools, to research and solve technical problems.

•         Strong technical communication skills, both written and verbal.

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 70,000-81,000 per annual

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