JobCubby JobCubby
Sign up
Ninja

IT Support Engineer

Ninja Riyadh, Riyadh Region, Saudi Arabia

Internet Marketplace Platforms · 201-500 employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time Saudi Arabia
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The IT Support Engineer is responsible for installing, configuring, and maintaining IT equipment, software, and networks to ensure reliable business operations. They provide both onsite and remote technical support, manage support tickets, and handle employee onboarding and offboarding processes.

What they look for

IT Support Desktop Support Windows Operating Systems Hardware Troubleshooting Software Troubleshooting Networking Fundamentals Wi-Fi Troubleshooting LAN Troubleshooting Microsoft 365 Google Workspace User Account Management Problem-solving Communication Skills Organizational Skills Technical Documentation Asset Management

Requirements

Candidates must hold a bachelor's degree in Information Technology, Computer Science, or a related field. They are required to have hands-on experience in IT support and proficiency in Windows systems, networking, and Microsoft 365 or Google Workspace.

Full description

We are looking for an IT Support Engineer to install, configure, and maintain IT equipment, software, and networks. The role involves diagnosing and resolving technical issues, performing routine maintenance, and ensuring systems run reliably to support daily business operations

Responsibilities• Provide onsite and remote technical support to employees across multiple locations.

  • Install, configure, and troubleshoot laptops, desktops, printers, barcode scanners, and other IT equipment.
  • Troubleshoot network connectivity issues, including Wi-Fi, LAN, and internet access.
  • Set up employee devices, email accounts, and access permissions according to company policies.
  • Support employee onboarding and offboarding, including equipment allocation and collection.
  • Log, prioritize, and resolve support tickets, escalating complex issues when needed.
  • Maintain accurate records of IT assets, equipment assignments, and technical documentation.
  • Coordinate with internal teams and vendors to resolve technical issues.
  • Follow company security policies and support device updates and endpoint protection.
  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • Hands-on experience in IT support, desktop support, or a similar role.
  • Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
  • Understanding of networking fundamentals and troubleshooting Wi-Fi, LAN, and internet connectivity issues.
  • Experience with Microsoft 365 or Google Workspace, including email setup and user account management.
  • Strong problem-solving, communication, and organizational skills.
  • Ability to prioritize tasks and resolve technical issues in a fast-paced environment.

Similar roles