Cloud Support Engineer

This is a remote position.

SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

• With possibility of covering UK and US shift as required

• Public Holidays may also be on-call, as required

As a Cloud Support Engineer​, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.

Key Responsibilities

• Provide first and second-level IT support via phone, email, and remote tools

• Troubleshoot and resolve technical issues, escalating complex cases when required

• Monitor and support cloud infrastructure, backups, and system performance

• Assist with basic network configurations (VPNs, VLANs, routing)

• Support telephony systems and IT equipment deployments

• Perform system updates, patching, and basic security monitoring

• Maintain clear documentation and contribute to process improvements

• Work alongside senior engineers on projects and ongoing learning initiatives

Requirements

• 1–3 years’ experience in an MSP or IT support environment is strictly required

• Relevant IT qualification or hands-on support experience

• Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments

• Strong communication and customer service skills

• Eagerness to learn, problem-solve, and work in a fast-paced environment

• Ability to work independently and as part of a team

• Flexible availability for rotating shifts, weekends, and public holidays

Core Skills

• First and second-level technical support experience

• Problem-solving and analytical thinking

• Time management and organisational skills

• Basic cloud platform exposure (monitoring, backups, infrastructure support)

• Familiarity with remote support tools

• Documentation and process-following skills

• Team collaboration and adaptability in a fast-paced environment

Nice to Have (Not Non-Negotiable)

• Knowledge of VLANs, VPNs, routing, and firewalls

• Experience with virtualization (VMware, Hyper-V)

• Exposure to Linux environments

• Relevant IT certifications (CompTIA, Microsoft, Cisco)

​Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1. Monthly Salary: Php45,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippine public holidays

4. Probation: 6 months and after Probation

• 10 days annual leave credits

• 5 days of sick leave

5. HMO offered after 6-month probation

6. Eligible for 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday

• With possibility of covering UK and US shifts as required

• ​Public Holidays may also be on-call, as required