Database Reporting & Power BI Analyst

Be Part Of A High-Performing Team

Join a global organization focused on delivering technology and operational solutions that improve how customers and internal teams work. This opportunity sits within a corporate IT organization supporting digital customer support operations, where data visibility, reporting automation, and actionable performance insights are becoming increasingly important.

The team is building a more unified analytics environment by bringing information currently spread across CRM, service management, ticketing, data lake, and reporting platforms into streamlined dashboards and operational reporting.

What's In Store For You

• Engagement: W2 only (no C2C/1099)

• Hybrid opportunity: Approximately 60% onsite in Columbus, Indiana, with potentially more onsite time during the initial ramp-up period.

• Standard business hours.

• Full-time schedule of approximately 40 hours per week.

• Opportunity to build dashboards and reporting solutions that will be directly used by operational and executive leadership.

• High-visibility work supporting performance measurement, customer experience, resource planning, and continuous improvement.

How You Will Make An Impact

• Build and maintain Power BI dashboards, operational scorecards, and executive reporting for digital customer support operations.

• Consolidate reporting information originating from Salesforce, data lakes, Jira, ServiceNow, and existing Power BI environments.

• Develop automated data collection, transformation, and reporting refresh processes that reduce manual reporting effort.

• Track operational KPIs covering ticket volumes, backlog, SLA performance, resolution times, workload, customer experience, escalations, and knowledge management.

• Analyze support data to identify recurring issues, bottlenecks, emerging trends, and opportunities for process improvement.

• Develop reporting that supports workload forecasting, resource planning, and operational decision-making.

• Partner with support leadership to establish consistent KPI definitions, reporting standards, and success measures.

• Translate complex operational data into clear findings and recommendations for management and executive audiences.

• Maintain reporting documentation, datasets, and data definitions to improve consistency and reliability.

Requirements

Do You Bring Proven Success in Business Intelligence and Operational Reporting?

• Bring approximately 3–5 years of relevant data analysis, BI, reporting, or analytics experience.

• Advanced hands-on experience developing dashboards and reports with Power BI.

• Strong SQL skills and experience analyzing information across multiple data sources.

• Advanced proficiency with Microsoft Excel.

• Experience automating reporting processes and scheduled data refreshes.

• Strong understanding of data visualization and dashboard design best practices.

• Ability to perform trend analysis, root cause analysis, and identify meaningful patterns in operational data.

• Experience working with support operations, service management, CRM, or ticketing data.

• Exposure to platforms such as Salesforce, Jira, ServiceNow, and enterprise data lakes is highly valuable.

• Strong communication skills with the ability to turn analytical findings into clear recommendations for leadership.

• Detail-oriented approach to data accuracy, validation, documentation, and reporting consistency.