Technical Support Group Engineer (ID 1395)

Market Research · 11-50 employees

Sep 07

Mid (2-5 yrs) Full-time India

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About the role

Commission, validate, and troubleshoot robotic systems at customer sites while performing root cause analysis on hardware and software failures. Collaborate with cross-functional engineering teams to resolve technical issues and provide feedback to improve product reliability.

What they look for

Robotics ROS/ROS2 Linux C++ Python Shell Scripting Git Embedded Systems PLC Motor Controllers TCP/IP Ethernet Networking LiDAR SLAM Motion Control Root Cause Analysis

Requirements

Requires 2-6 years of experience in robotics or industrial automation with strong proficiency in ROS, Linux, and C++/Python. Candidates should have hands-on experience with embedded systems, networking protocols, and field commissioning of autonomous systems.

Full description

· Commission and validate robotic systems at customer sites.

· Diagnose and resolve hardware, software, electrical, and networking issues.

· Perform root cause analysis for field failures and recommend corrective actions.

· Support installation, configuration, calibration, and acceptance testing of robotic systems.

· Debug ROS-based software stacks and system-level integrations.

· Analyze system logs, diagnostics, and performance data to identify failures.

· Work closely with Product Engineering, Controls, Mechanical, Electronics, and Software teams to resolve complex technical issues.

· Document field observations, investigation reports, and corrective actions.

· Develop and execute validation procedures for new features and fixes.

· Support customers remotely and onsite during commissioning and production operations.

· Identify recurring field issues and provide feedback to product development teams to improve product reliability.

Requirements

· 2-6 years of experience in robotics, industrial automation, embedded systems, or technical support.

· Experience with AMRs, AGVs, autonomous systems, or industrial automation products is preferred.

Strong knowledge of robotics fundamentals, mobile robot kinematics, localization, navigation, SLAM, path planning, and motion control.

Hands-on experience with ROS/ROS2, Linux (Ubuntu), C++ and/or Python, shell scripting, and Git.

Good understanding of embedded systems, PLC interaction, motor controllers, drive systems, and sensor interfaces.

Experience working with CAN, RS485, UART, and Modbus communication protocols.

Good understanding of TCP/IP, Ethernet networking, IP configuration, routing, switching, and network diagnostics.

Strong skills in system debugging, log analysis, failure reproduction, functional testing, integration testing, and root cause analysis.

Knowledge of LiDAR, cameras, IMUs, encoders, safety scanners, and industrial safety systems is preferred.

Exposure to industrial automation, warehouse automation, AGV/AMR systems, and field commissioning is preferred.