Security Technical Engineer (Post Sales)
QBS Kartal, Marmara Region, Turkey
IT Services and IT Consulting · 11-50 employees
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About the role
The role involves installing, configuring, and maintaining enterprise cybersecurity solutions while providing post-sales technical support to customers and partners. Responsibilities also include managing technical incidents, performing system upgrades, and preparing technical documentation.
What they look for
Requirements
Candidates must hold a bachelor's degree in a relevant engineering field and possess at least 3 years of hands-on experience in cybersecurity or technical support. Proficiency in DLP, web security, and network traffic management technologies is required, along with strong analytical and communication skills.
Benefits
Full description
We are looking for an experienced Security Engineer (Post-Sales) to join our technical team.
The ideal candidate will have hands-on experience with enterprise cybersecurity solutions, particularly in Data Loss Prevention (DLP), Web Security, and Network Traffic Management technologies.
This role focuses on the implementation, configuration, maintenance, troubleshooting, and technical support of cybersecurity solutions.
Requirements
Key Responsibilities
- Install, configure, maintain, and troubleshoot enterprise cybersecurity solutions.
- Provide post-sales technical support to partners and customers.
- Manage technical incidents and resolve product-related issues.
- Perform software upgrades, patches, migrations, and system health checks.
- Troubleshoot complex technical issues and coordinate with vendor support teams.
- Support deployment and integration projects.
- Prepare technical documentation and share technical knowledge with partners and internal teams.
Qualifications
- Bachelor's degree in computer engineering, Software Engineering, Electrical & Electronics Engineering, or a related field.
- Minimum 3 years of hands-on experience in cybersecurity engineering or post-sales technical support.
- Hands-on experience with one or more of the following technologies:
- Data Loss Prevention (DLP)
- Secure Web Gateway (SWG) / Web Security
- Network Traffic Management and Traffic Visibility
- Deep Packet Inspection (DPI)
- Application Control and Bandwidth Management
- Experience in installation, configuration, administration, and troubleshooting of enterprise security solutions.
- Knowledge of DLP policy management, data classification, and endpoint/network data protection.
- Familiarity with traffic shaping, application visibility, and network traffic analysis.
- Strong understanding of TCP/IP, routing, switching, DNS, HTTP/HTTPS, and network security protocols.
- Experience in software upgrades, system migrations, and technical incident resolution.
- Ability to analyze logs, diagnose technical issues, and coordinate with vendor support teams.
- Good command of written and spoken English.
- Strong analytical thinking, problem-solving, and communication skills.
Preferred Qualifications
- Experience with enterprise DLP implementations and policy management.
- Experience with network traffic analysis, bandwidth management, or application visibility solutions.
- Previous experience working with cybersecurity vendors, distributors, or system integrators.
- Relevant cybersecurity certifications.
Benefits
What We Offer
- Opportunity to work with leading enterprise cybersecurity technologies.
- Professional development and technical training opportunities.
- A collaborative and dynamic working environment.
- Opportunity to develop expertise in specialized cybersecurity solutions.
