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RS Group

Service Sales Engineer

RS Group Bangkok, Thailand

Parts Distribution · 5,001-10,000 employees

14 h ago
solutions-engineer Mid (2-5 yrs) Full-time Thailand
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About the role

The Service Sales Engineer is responsible for providing technical support and after-sales solutions, including spare parts sales and maintenance services. They will manage customer relationships, prepare quotations, and coordinate with internal teams to ensure efficient service delivery.

What they look for

Technical support After-sales service Spare parts sales Customer relationship management Preventive maintenance Quotation preparation Technical documentation Negotiation skills Problem-solving Communication skills Mechanical engineering Electrical engineering Industrial engineering Air compressor maintenance Air filter systems Air dryer systems

Requirements

Candidates must hold a bachelor's degree in Engineering or a related field and possess 2–5 years of experience in after-sales service or spare parts sales. Strong technical knowledge, effective communication skills, and proficiency in English are required.

Full description

LOCATION: Hybrid, Domnick Bangkok Thailand

CONTRACT TYPE: Full-time

Role Purpose 

Service Sales (After Sales) role is responsible for providing technical support and after-sales solutions to customers following product delivery. The position focuses on spare parts sales, maintenance services, and customer relationship management to drive long-term customer satisfaction and recurring business growth.

Responsibilities 

• Provide technical support and recommendations on product operation, maintenance, and performance.

• Promote and sell spare parts, consumables, and after-sales service solutions including maintenance contracts, repairs, upgrades, and retrofits.

• Coordinate preventive maintenance, inspections, and overhaul activities with service teams.

• Build and maintain strong customer relationships to enhance loyalty and repeat business.

• Prepare and follow up on quotations, proposals, and technical documentation for after-market services.

• Collaborate closely with Service, Engineering, and Supply Chain teams to ensure timely and efficient service delivery.

• Identify sales opportunities and generate leads from existing customers.

• Monitor after-sales performance and prepare regular sales and activity reports.

• Perform other duties as assigned.

Candidate Requirements 

Essential Skills & Experience 

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, Science (any major), or a related field; Food Science or Microbiology is an advantage.

• 2–5 years of experience in after-sales service, spare parts sales, or service engineering within an industrial environment (preferably air compressors, air filters, or air dryers).

• Strong technical knowledge with good problem-solving capability.

• Effective communication and negotiation skills.

• Proficiency in English, both written and spoken.

Desirable Skills & Experience

• Strong customer-oriented mindset with the ability to build long-term relationships.

• Willingness to travel domestically and internationally as required.

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