JobCubby JobCubby
Sign up
Light & Wonder

Associate Technical Support Engineer

Light & Wonder Bengaluru, Karnataka, India

Gambling Facilities and Casinos · 5,001-10,000 employees

21 h ago Closes in 3d
support-engineer Junior (0-2 yrs) Full-time India
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The role involves monitoring ticket queues, managing application access, and providing enterprise-level technical support to users. You will diagnose basic technical issues, conduct remote troubleshooting, and escalate complex problems to internal development teams.

What they look for

Technical support JIRA BI tools LDAP Customer service ITIL Remote troubleshooting Java Python Scripting Automation Problem-solving Documentation Communication skills

Requirements

Candidates should possess strong problem-solving skills, familiarity with ITIL methodologies, and experience with ticketing tools like JIRA. Proficiency in Java, Python, or scripting for automation is required, along with excellent customer service and communication abilities.

Full description

Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Job Description

 

We are looking for a Level 1 Technical Support Engineer to provide enterprise-level assistance to our users. You will be responsible to monitor the ticket queues, take care of access/termination requests for the different applications, diagnose, and troubleshoot basic problems and escalate unresolved issues for support to appropriate internal development teams.

 

Technical Support Engineer responsibilities include service ticket registration, monitoring and analysing the health status of relevant applications, resolving basic technical issues, and using remote desktop connections to provide immediate support. You will use email and chat applications to give end users quick answers to simple application issues. For more complex problems you would route the end users to the relevant internal development teams

 

Key Responsibilities:

 

This includes but are not limited to:

Address tickets regarding Application access/terminations.

Routing tickets to the internal development teams based on its complexity.

Assist users in walking them through basic application functionality.

Ask targeted questions to diagnose problems.

Conduct remote troubleshooting.

 

Requirements:

 

This includes but are not limited to:

Excellent problem-solving skills and documentation skills.

Knowledge on ticketing tools (JIRA preferred), BI tools and LDAP User/Group based access methodologies.

Proven customer service skills.

Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.

Good communication skills (verbal and written)

AI to streamline day-to-day operations by using Java, Python, or scripting skills to build automations, fix bugs.

Qualifications

Similar roles