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Two95 International Inc.

Mandarin Support (Tech Support) - mandatory skills python, java, rest API, SQL,

Two95 International Inc. Kuala Lumpur, Kuala Lumpur, Malaysia

Technology, Information and Media · 51-200 employees

4 h ago
python Senior (5-10 yrs) Full-time Malaysia
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About the role

This role serves as a Tier 3 technical escalation point for complex enterprise issues involving Google Cloud AI products. You will act as a bridge between frontline support and product engineering while managing high-severity incidents.

What they look for

Python Java Rest API SQL Vertex AI Gemini API Agent Builder GCP BigQuery IAM Cloud Storage VPC Cloud Logging Cloud Monitoring Technical Support Mandarin

Requirements

Candidates must have over 8 years of experience in Tier 3 technical support, SRE, or AI/ML engineering with fluency in Mandarin. A bachelor's or master's degree in Computer Science is required along with deep expertise in the Google GenAI stack and core GCP infrastructure.

Full description

ROLE: Mandarin Support (Tech Support)

JOB TYPE: FTE Long term 

LOCATION: KL, Malaysia

POSITIONS: 6

JOB DESCRIPTION:

Roles & Responsibilities:

  • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
  • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
  • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
  • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.

Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.

Education: Bachelor’s or Master’s Degree in required (Computer Science)

Must Have Technical/Functional Skills

  • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
  • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
  • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
  • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

Generic Managerial Skills, If any:

  • Stakeholder management 
  • Escalation handling 
  • Cross-functional collaboration 
  • Communication skills 
  • Problem-solving 
  • Ownership & accountability

Key Words to search in Resume:

  • Google Cloud AI/ML SME 
  • Vertex AI 
  • Gemini API 
  • Agent Builder 
  • Agentic AI 
  • GCP AI/ML Support 
  • Tier 3 Technical Support 
  • SRE AI/ML 
  • Python Debugging 
  • API Troubleshooting 
  • Cloud Logging 
  • Cloud Monitoring 
  • BigQuery 
  • IAM 
  • Cloud Storage 
  • VPC 
  • Mandarin Speaking / Mandarin Fluent

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