Lead Business Analyst

Who We Are

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.

We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

Our Values

Customers

We relentlessly increase value for customer and do the right thing for them.

Action

We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.

Team Spirit

We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Innovation

We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.

Excellence

We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.

What You’ll Do

Requirements Gathering & Project Scope

• Work directly with project stakeholders to gather, understand, and define both functional and business requirements

• Work closely with stakeholders to clearly confirm the overall project scope and ensure all project team members and stakeholders understand the impacts

• Use AI tools to speed up requirements documentation and product knowledge dissemination

• Other duties as assigned

Technical Point of Contact & Communication

• Serve as the primary implementation point of contact for the Development and Quality Assurance teams, fielding questions and concerns regarding requirements and assisting with test plans

• Be the main point of contact for other internal Billtrust teams in fielding questions and concerns related to supporting a customer’s in-scope requirements

• Use communication and leadership skills to establish a common understanding of project requirements and delivery expectations across internal and external teams

Continuous Improvement & Mentorship

• Proactively communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or likely to slip, recommending alternative approaches to prevent slippages

• Attend Product Launch sessions and disseminate new Billtrust products, capabilities, and features to the team, making improvements to SOP and DTP documentation

• Lead the learning and development of junior professional services staff

What You’ll Bring

Required Skills:

• 8+ years of experience in a Business Analyst or related role, with a Bachelor’s degree with a technology or business emphasis (or equivalent education/experience)

• Experience defining how AI transforms a business analysis function’s operating model, from requirements documentation to product knowledge dissemination

• Strong proven ability to lead a team in user acceptance testing (UAT), supervising test team activities, and assisting users through UAT processes

• Detailed understanding of data file specifications, data elements, and file transmission protocol

• Strong sense of urgency, with a proven background meeting stringent timelines without compromising quality

• Leadership skills to lead up, across, and down multiple business and technology organizations

Preferred Skills:

• Excellent organizational skills to manage multiple projects concurrently and successfully manage customer expectations

• Proven ability to decompose high-level information into details, applying creativity to solve complex problems

• Experience mentoring junior professional services staff

The expected base salary range for this position is PLN 204,013 – PLN 255,016 annually.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What You'll Get:

• Hybrid Work Environment: Enjoy the best of both worlds with our inviting office spaces and the freedom to work remotely. #LI-Hybrid

• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.

• Flexible Working Hours: We support your lifestyle- the results are what count.

• Opportunities for Growth: Fuel your professional journey with a diverse range of development programs, from mentorship initiatives to specialized training tailored to your aspirations.

• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.

• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

• Unique Individuals: We recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated.

• Benefits: Enjoy a comprehensive array of country-specific perks and fringe benefits designed to support your well-being and enhance your overall experience at Billtrust.

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