CRM Business Analyst

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a CRM Business Analyst:

The Challenge (Responsibilities)

• Lead integration requirements analysis for CRM implementations and business systems.
• Develop clear user stories and comprehensive acceptance criteria for development teams.
• Execute data mapping and process modeling to ensure seamless system integration and data integrity.
• Take ownership of requirements and maintain a proactive delivery mindset to bridge business needs with technical solutions.

Your Profile (Requirements)

• Proven experience analyzing and mapping CRM business processes (e.g., Dynamics 365, Salesforce, SAP, or similar).
• Strong understanding of API and systems integration concepts.
• Practical experience working in Agile environments and utilizing Azure DevOps.
• Demonstrated expertise in data mapping and process modeling.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Ownership and a proactive delivery mindset.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• Integration Requirements Analysis, User Stories & Acceptance Criteria, API & Integration Concepts, CRM Business Processes (Dynamics 365, Salesforce, SAP or similar), Agile + Azure DevOps, Data mapping / Process Modeling, Ownership / Proactive Delivery Mindset.