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HEXAWARE

DevOps Track Sr.Engineer

HEXAWARE India

IT Services and IT Consulting · 10,001+ employees

Aug 11
devops Senior (5-10 yrs) Full-time India
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About the role

The engineer will provide operations support for large-scale customers using AWS contact center solutions. Responsibilities include designing contact flows, managing telephony routing, and integrating Amazon Connect with CRM platforms.

What they look for

AWS Amazon Connect Contact Center Solutions Serverless Lambda Lex Integration Telephony Routing DynamoDB Glue Athena ServiceNow Salesforce Cloud-native Architecture CloudFormation Java Node.js Python

Requirements

Candidates must have deep expertise in AWS services, serverless architecture, and database management. Proficiency in Java, Node.js, and Python is required for application development and cloud-native infrastructure management.

Full description

Experienced in AWS services and contact center solutions, particularly Amazon Connect, with strong expertise in operations support for large-scale customers. Skilled in contact flow design, serverless Lambda, Lex integration, telephony routing, and databases like DynamoDB, Glue, and Athena. Proficient in integrating Amazon Connect with ServiceNow, Salesforce, and other CRM platforms. Possesses deep cloud-native architecture knowledge, including computing, networking, storage, security, and IAM, along with experience in CloudFormation and application development using Java, Node.js, and Python

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