Business Continuity Analyst
Intercontinental Exchange Holdings, Inc. Atlanta, Georgia, United States
Financial Services · 10,001+ employees
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About the role
The analyst will support the development, maintenance, and execution of business continuity and disaster recovery plans across global financial infrastructures. They will also assist in incident and crisis management, including coordinating emergency operations and conducting business impact analyses.
What they look for
Requirements
Candidates must have at least 3 years of experience in business continuity, risk management, or IT operations, preferably within a regulated financial industry. A bachelor's degree is required, along with proficiency in incident management tools like ServiceNow and strong analytical and communication skills.
Full description
Job Description
The Business Continuity Analyst supports the Business Continuity Management lifecycle across assigned business units, helping ICE maintain critical operations during disruptions. Based in the BC Team within Service Reliability, the role supports Exchanges, Clearing Houses, Mortgage Technology, Fixed Income & Data Services, and Corporate Functions. The analyst partners with Technology, Disaster Recovery, Enterprise Risk Management, Security, Facilities, Internal Audit, and Compliance, combining Stakeholder engagement, program management, and governance, and facilitating discussions with business stakeholders.
Responsibilities
- Business Impact Analysis (BIA)
- Facilitate and maintain BIAs to identify critical processes, recovery strategies, RTOs, and dependencies. Validate annually and after major business changes.
- Business Continuity PlanningMaintain BCPs and Location Incident Management Plans (L-IMPs) annual reviews and approval cycles.
- Exercises & TestingCoordinate continuity exercises and testing, including scenario development and reporting. Document lessons learned and track corrective actions through closure.
- Incident & Crisis ManagementSupport business continuity during incidents, including impact assessments, stakeholder communications, situation reporting, and recovery coordination. Administer Everbridge notification processes and contact groups.
- Governance, Audit & RiskSupport audit, regulatory, and compliance requests, track findings, and prepare metrics. Maintain Location Risk Assessments (LRAs).
- Stakeholder ManagementAct as primary BC contact for assigned business areas, facilitating reviews and exercises, and driving continuity activities.
Knowledge and Experience
- Bachelor's degree or equivalent experience
- 3+ years in Business Continuity, Operational Resilience, Crisis Management, or related fields
- Hands-on BIA experience (required)
- Experience maintaining continuity plans and coordinating exercises, tabletop exercises, or recovery tests
- Experience in a regulated environment (preferably financial services) and supporting audit, governance, or regulatory activities
- ServiceNow, Everbridge, or similar platforms (desirable)
- Knowledge of ISO 22301 and other BC standards
Preferred Experience
- Financial services, exchanges, clearing houses, fintech, or critical infrastructure; multi-region organizations; environments subject to regulatory oversight and audit scrutiny
Preferred Certifications
- BCI Certificate, CBCI, MBCI, DRII ABCP, CBCP, or similar; ISO 22301-related certifications
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
