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IDFC FIRST Bank

Senior Product Manager - Conversational AI

IDFC FIRST Bank Mumbai, Maharashtra, India

Banking · 10,001+ employees

2 d ago
product-manager Senior (5-10 yrs) Full-time India
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About the role

The Senior Product Manager will lead the strategy and development of Generative AI-powered products to enhance customer experiences and operational efficiency. They will collaborate with cross-functional teams to ensure AI models are scalable, secure, and compliant with ethical standards.

What they look for

Generative AI Product Management NLP LLMs Conversational Interfaces Data Science Stakeholder Management Strategic Thinking Product Roadmap AI Ethics Regulatory Compliance Digital Transformation Automation Machine Learning Analytical Skills

Requirements

Candidates must have 5 to 10 years of experience in product management with a focus on AI/ML technologies and digital transformation. A bachelor's degree is required, while a postgraduate degree is preferred.

Full description

Job Requirements About the Role

As a Senior Product Manager – Conversational AI at IDFC FIRST Bank, you will lead the development and scaling of Generative AI-powered products that transform customer experiences across digital and assisted banking channels. You will define product strategy, collaborate with cross-functional teams, and ensure responsible AI adoption to drive hyper-personalization, automation, and innovation.

Key Responsibilities

Primary Responsibilities

  • Define and execute the product vision, roadmap, and strategy for Generative AI initiatives
  • Identify high-impact AI use cases across customer engagement, operations, compliance, and risk
  • Lead end-to-end development of AI-driven products in collaboration with Data Science, Engineering, and Business teams
  • Establish success metrics (KPIs) and drive continuous product iteration based on insights
  • Ensure AI models are scalable, explainable, fair, and secure
  • Partner with Legal & Compliance to meet ethical and regulatory standards
  • Design intelligent conversational interfaces and automated workflows to enhance digital banking
  • Leverage NLP, LLMs, and multi-modal AI for personalized customer interactions

Secondary Responsibilities

  • Collaborate with Digital Banking, Growth, Marketing, and Customer Support teams for seamless AI integration
  • Educate internal teams on AI capabilities and promote responsible AI usage
  • Stay updated on AI trends, technologies, and regulatory developments

What We Are Looking For

Education

  • Bachelor’s degree in a relevant stream
  • Postgraduate degree in any stream (preferred)

Experience

  • 5 to 10 years of experience in product management, with exposure to AI/ML technologies and digital transformation initiatives

Skills and Attributes

  • Strong understanding of Generative AI, NLP, LLMs, and conversational interfaces
  • Proven ability to lead cross-functional teams and deliver scalable AI products
  • Excellent analytical, strategic thinking, and stakeholder management skills
  • Familiarity with ethical AI practices and regulatory compliance
  • Passion for innovation, customer experience, and emerging technologies

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