Technical Support Engineer

About us

Established in 1922 and still controlled by the founding family, Saracakis Group of Companies is an energetic organization which maintains physical footprints in Greece as well as in Cyprus, Romania and Bulgaria through its subsidiaries.

Saracakis Group of Companies is the exclusive importer and distributor of a wide range of passenger and commercial vehicles as well as machinery from world-renowned international manufacturers. The Group's comprehensive portfolio extends to car rentals and vehicle leasing through its strategic partnership with Kinsen, insurance services through its subsidiary Apollon and environmental services through its subsidiary Enser.

Our purpose is to build trust and drive growth by offering sustainable, impactful, and people-centered solutions for all.

About the Role

With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, is always looking for passionate people to join our team. We are currently seeking to hire for our central offices in Salonica a:

Technical Support Engineer & Customer Support – VOLVO Trucks & Buses

#YourRole in more detail

• Provide technical support, create reports, and communicate with the Workshops' Technical Responsible
• Organization and presentation of technical training to the network
• Create reports in the manufacturer system and communicate with the relevant technical team
• Communication and services optimization towards Customers and Partners
• Support network and manage complaints

What will you bring

• Bachelor's degree in Mechanical Engineering
• Master's degree in a relevant field, considered a plus
• Knowledge of modern Machinery or Vehicles operation
• Excellent knowledge of the English language (written & oral) - technical terms will be considered as an asset
• Very good knowledge of the Microsoft Office Suite
• Experience in technical support and complaints handling
• Strong technical aptitude and ability to search and solve complex issues independently
• Positive attitude, initiative ·
• An analytical mind, commercial thinking, and an innovative approach
• Fullfilled military obligations (for male candidates)

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering:

Competitive salary package and bonus scheme

Health and life insurance for you and your family

Modern facilities, onsite occupational doctor and indoor parking

Cutting-edge IT equipment, mobile and data plan

We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!

Clear career paths and a developmental 360feedback framework

Employee or Group product and services referral bonuses

Financially supporting employees’ post-graduation studies, marriages and newborns

Discounts on our organizations’ products and services

A variety of company activities and family perks

Think we match? Join us!

Equal Opportunity Employer

At Saracakis Group of Companies we respect human rights as part of our culture, and we focus on creating a supportive workplace where all employees are equally valued and where diversity and inclusion are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration for all candidates. Employment at Saracakis Group of Companies is based solely on a person’s merit and qualifications.

Our Culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental values and principles: www.saracakis.gr/to-orama-kai-oi-axies-mas/

#BePartOftheMotion

*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.

All applications are considered strictly confidential