ServiceNow Principal Business Process Analyst
Ecolab Inc. Bengaluru, Karnataka, India
Chemical Manufacturing · 10,001+ employees
About the role
The Principal Business Process Analyst will partner with cross-functional teams to gather user stories, define functional specifications, and identify opportunities for automation within the ServiceNow platform. They are responsible for owning high-level and low-level design documentation while ensuring alignment with business needs and best practices.
What they look for
Requirements
Candidates must possess a bachelor's degree and at least 8 years of experience in business analysis, with mandatory expertise in ServiceNow CSM. Strong proficiency in ServiceNow configuration, data modeling, and functional design is required to support global enterprise environments.
Full description
Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities
Key Responsibilities:
- Assist in the collection and documentation of business requirements.
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
- Conduct research and analysis to support business decision-making.
- Collaborate with stakeholders to identify and define project requirements.
- Support the development of project plans and timelines.
- Assist in the preparation of reports and presentations for management.
- Participate in meetings and provide input on business processes and improvements.
- Perform other duties as assigned by the Senior Business Analyst or Manager.
- Recommend continuous improvements leveraging ServiceNow’s evolving capabilities.
Minimum Qualifications:
- Bachelor’s degree in business administration, Information Technology, or a related field.
- 8+ years of experience in a business analysis or related role.
- Familiarity with ServiceNow configuration, basics scripting , and integration capabilities.
- Strong functional experience in Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
- Good Understanding on ServiceNow foundational data and data models for more than 2 applications
- Good Understating of ServiceNow best practices.
- CSM experience is must have. SNOW CSM or Servicenow CSM
- MCO(Manufacturing Commercial Operations), APO(Accouns Payable Operations), FSM(Field Service Management) experience is a plus
Skills:
- Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
- Ability to manage multiple tasks and priorities.
- Basic knowledge of data analysis and reporting.
- Familiarity with project management software is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- High understanding of business analysis methodologies and tools.
Nice to Have
- Certification ITIL Expert or ITIL v3/v4 or
- Certifications on ServiceNow CSA and Business Analyst from other institutions
- Experience supporting global enterprise environments.
Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
