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Olive Jar Digital

Senior User Researcher

Olive Jar Digital

IT Services and IT Consulting · 11-50 employees

Yesterday
ux-researcher Senior (5-10 yrs) Temporary
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About the role

Plan and conduct qualitative and quantitative user research to inform digital service design and development. Collaborate with multidisciplinary teams to synthesize findings into actionable insights and present recommendations to stakeholders.

What they look for

User research Qualitative research Quantitative research Usability testing User-centred design Agile methodology Service design Accessibility Data analysis Stakeholder management User needs analysis Interaction design

Requirements

Requires proven experience in user research for digital services and strong knowledge of research methods and usability testing. Candidates must be able to work within multidisciplinary agile teams and demonstrate an understanding of accessibility and user-centred design.

Full description

Senior User Researcher – SFIA 5

Olive Jar Digital | 6-Month Fixed-Term Contract | Remote

Olive Jar Digital is seeking an experienced Senior User Researcher to support a public sector digital project on a six-month fixed-term contract, starting as soon as possible and running until March 2027.

You’ll plan and deliver research that helps teams understand user needs, behaviours and challenges, ensuring evidence informs service design and development decisions. You’ll work closely with multidisciplinary teams to turn research findings into practical recommendations that improve digital services.

Key responsibilities

  • Plan and conduct qualitative and quantitative user research.
  • Facilitate user interviews, usability testing and other research activities.
  • Analyse and synthesise findings into clear, actionable insights.
  • Identify user needs, pain points and opportunities for service improvement.
  • Collaborate with Content Designers, Interaction Designers and Product teams.
  • Present research findings and recommendations to stakeholders.
  • Ensure research informs decisions throughout the service lifecycle.

Essential experience

  • Proven experience delivering user research for digital services.
  • Strong knowledge of research methods and usability testing.
  • Ability to analyse complex findings and communicate insights clearly.
  • Experience working within multidisciplinary agile teams.
  • Understanding of accessibility and user-centred design.
  • Ability to operate at SFIA Level 5.

Contract details

  • Duration: 6-month FTC, through to March 2027.
  • Start date: ASAP.
  • Location: Remote, with visits to the client site when required.

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