Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Autodesk BIM 360 Field Good to have skills : Autodesk AutoCAD Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Position Summary The AUD Application Support Specialist is responsible for the production support, maintenance, configuration, troubleshooting, and continuous improvement of the Autodesk Automated Utility Design (AUD) application used for Distribution Design. The role provides Level 2 and Level 3 application support for AUD, ensuring the availability, stability, and performance of the design application while coordinating with SAP, GIS, Infrastructure, and Autodesk support teams whenever integration issues impact AUD operations. The specialist acts as the primary technical SME for the AUD application, supporting designers, drafters, GIS operators, and business users throughout the design lifecycle.

Key Responsibilities Production Support Provide Level 2 and Level 3 support for the AUD application. Diagnose and resolve application issues impacting designers. Restore service within SLA targets. Analyze recurring incidents and recommend permanent fixes. Participate in Major Incident Management activities. Coordinate with Autodesk/SBS support for product-related issues.

AUD Application Administration Support and maintain: AUD application configuration Design templates Drawing templates Design standards Utility Data Hub (UDH) configuration CAD standards Layer management Symbol libraries Design rules Configuration packages Version upgrades Patch deployment

Design Support Support business users for: Design creation Design revisions Design version management Design locking/unlocking Design approvals Design estimate initiation Construction drawing generation Pole plan generation Plant Alteration design As-Built updates Design archive and retrieval

GIS Playback Support Support AUD activities related to GIS interaction: GIS playback initiation Playback validation Design staging Playback error analysis Reference layer refresh Coordinate system issues Asset reference synchronization (Actual GIS corrections remain the responsibility of the GIS team.)

Drawing Management Support: Drawing generation Drawing templates Drawing numbering Drawing revisions Drawing publishing PDF generation Plot configuration Record drawing creation

Vault Support Support AUD interaction with Vault including: Check-in / Check-out File locking Version control Design retrieval Drawing synchronization Metadata management

Performance Monitoring Monitor: AUD startup performance Drawing load performance GIS reference layer loading CAD responsiveness Design save performance Memory utilization Application crashes

Configuration Management Maintain: AUD configurations CAD profiles Drawing standards Configuration packages User preferences Application settings

Incident & Problem Management Perform: Incident analysis Root cause analysis Defect documentation Problem management Known error documentation Workaround identification

Release & Deployment Support Support: AUD upgrades Autodesk releases Configuration deployments Regression testing Production validation Hypercare activities

User Support Provide: End-user troubleshooting How-to guidance Design issue resolution Configuration assistance Training support Knowledge article creation

Required Technical Skills Autodesk Products Autodesk Automated Utility Design (AUD) AutoCAD AutoCAD Map 3D Autodesk Vault

AUD Functional Knowledge Strong understanding of: Utility Distribution Design Graphical Design Construction Drawings Pole Plans Plant Alterations As-Built Design Design Versioning Design Templates CAD Standards

Utility Data Hub (UDH) Experience with: UDH EAM configuration UDH GIS configuration Data mapping Design synchronization Configuration management

CAD Skills Experience with: AutoCAD customization Layers Blocks XRefs Templates Plot styles Coordinate systems

Troubleshooting Skills Ability to diagnose: Design corruption CAD performance issues Template issues Vault synchronization failures GIS playback failures (AUD perspective) Drawing generation issues Configuration errors

Soft Skills Strong analytical and troubleshooting skills Customer-focused support approach Ability to work under production support SLAs Excellent written and verbal communication Ability to coordinate with multiple technology teams Documentation and knowledge management experience

Experience 5+ years supporting Autodesk AutoCAD-based enterprise applications 3+ years supporting Autodesk Utility Design (AUD) or equivalent utility design solutions Experience supporting production environments in Utilities, Energy, or Transmission & Distribution organizations Experience with application upgrades, patching, and release management

Preferred Qualifications Autodesk Certified Professional (AutoCAD) Experience with Spatial Business Systems (SBS) AUD implementations Knowledge of electric utility distribution design workflows Experience working in an ITIL-based Application Management Services (AMS) organization

Key Deliverables Meet SLA targets for incident and service request resolution Maintain high application availability and performance Support AUD configuration and release management Ensure design continuity for Distribution Design users Produce root cause analyses for major incidents Maintain application documentation and knowledge base Collaborate effectively with SAP, GIS, and infrastructure teams for cross-platform issue resolution (while remaining accountable only for the AUD application layer)

15 years full time education

About Accenture

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